Front Desk Supervisor

Front Desk Supervisor

We are currently searching for a Front Desk Supervisor for the Staybridge Suites, Odessa TX.

• We recognize efforts and reward results

• Great benefits package, including 401K

• Promotional opportunities with a growing company

• Competitive pay

The Front Desk Supervisor is responsible for managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while exceeding financial goals. This position is responsible for the short-term planning and day-to-day operations of the Front Office Department.

• Supervise daily front desk operations to ensure excellent guest service and compliance with hotel standards

• Train, schedule, and support front desk staff; monitor performance and assist with onboarding

• Handle guest concerns and resolve issues promptly and professionally

• Review room inventory, guest accounts, and reports for accuracy

• Maintain lobby, front desk, and public areas for cleanliness and presentation

• Manage supplies, key control, and ensure secure cash-handling procedures

• Collaborate with other departments to ensure smooth operations

• Communicate effectively with the General Manager, Director of Sales and assist with projects as assigned

• Be able to manage time effectively, complete required tasks on time

• Must be able to convey information and ideas clearly

• Must maintain composure and objectivity under pressure

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

• High School diploma or relevant job experience

• Stable work history required

• Clear Background
• Open Availability

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.