GCS Client Experience Coordinator

Overview

Konica Minolta currently has an exciting opportunity for a GCS Client Experience Coordinator!

• Account Support & Planning
  • Act as the primary liaison for high‑profile managed accounts, ensuring clear communication and accountability throughout the engagement.
  • Define support roles and document client expectations.
  • Develop and coordinate hardware, solution, and service strategies for enterprise, national, and global accounts.
  • Prepare detailed monthly and quarterly performance reports using data from client systems and KM platforms.
  • Lead monthly operations reviews with clients and internal teams to align on performance and improvement opportunities.
  • Provide timely status updates and insights to stakeholders through clear, multi‑channel communication.
  • Collect and organize data for project deliverables.
  • Evaluate metrics and reporting tools to measure process efficiency.
  • Maintain and update performance metrics.
• Documentation & Communication
  • Create comprehensive implementation guides and operational documentation for technical teams, including deployment and communication templates.
  • Assist in the documentation of business process flows; maintain metrics in support of those processes.
  • Communicate program & technical client‑specific requirements and procedures to local (domestic or global) installing teams for deployment of new hardware and/or solutions and services.
• Operational & Project Support
  • Actively participate in learning opportunities and complete assigned curriculum in a timely manner; apply knowledge to continuously improve the customer experience.
  • Recommend process improvements for management review.
  • Follow prescribed processes and procedures, including systems and tool utilization.
  • Complete other projects and tasks as assigned by management.

• Proficient verbal and written communication skills.
• Ability to analyze processes and procedures looking for opportunities and gaps.
• Knowledge of systems and applications used to support a call center environment preferred.
• Good customer service and interpersonal skills.
• Demonstrates a high aptitude for learning new concepts and skills.
• Excellent time management skills.
• Basic troubleshooting skills.
• Ability to problem solve with minimal assistance.
• Computer skills—Microsoft Office, Word, Excel, PowerPoint.
• Detail‑oriented and ability to work in a fast‑paced environment.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.