Specialist - Student Job Odessa area,Texas USA,IT/Tech

Position: SPECIALIST - STUDENT APPLICATIONS
Job Title:
Student Applications Specialist Wage/Hour Status:
Non-Exempt

Reports to: IS Student Application Manager Pay Grade: Technology Pay 4

Dept. /School: Information Systems Days: 227

Supervises: NA
Primary

Purpose:

The goal of the Information Systems Student Applications Specialist is to provide quality training and technical support for all student application users. The Student Application Specialist will also explore new modules and forms, maintain security profiles and assist the student application team with various responsibilities.
Qualifications:

Education/Certification:

High School Diploma

Special Knowledge Skills:

Experience with using Student Information Systems maintenance and form building capabilities.

Experience with creating and maintaining complex security profiles both automated and manual.

Experience with electronic mail and microcomputer software such as spreadsheets, word processors, databases and Windows.

Experience using high speed laser production printers and bursters.

Ability to train end users in existing and new applications

Ability to develop training resources

Ability to work with other staff members as part of a team within a production-oriented information systems environment

Ability to work unsupervised and set task priorities

Ability to adapt quickly to a technically changing environment

Experience:

Minimum 3 years' experience utilizing data application systems including but not limited to student demographic data, attendance accounting, grade reporting, scheduling, special programs, PEIMS, discipline, health services.

Major Responsibilities and Duties:

Receiving frequent incoming calls from a variety of people on a broad range of problems

Assisting users in routine problem resolution by providing technical assistance and/or making appropriate referrals

Training district employees to enable them to properly implement and manage student information systems applications.

Create training videos and documentation including but not limited to the Student Information System for district users and for the Portal for parents

Create and maintain online security profiles of Student Information Systems

Perform password resets and troubleshoot end user login problems including utilizing the school ERP system

Maintain operating procedures, production schedules, and timely repair of equipment

Coordinate corrective and preventive maintenance of hardware and output processing equipment by vendor service representatives

Identify and report existing or potential problems which may jeopardize the Information Systems function

Create letters and forms and new associated fields in the Student Information System for new processes

Update existing processes, forms, workflows and system triggers including but not limited to the online registration process

Testing newly developed system changes in development system in collaboration with stakeholders to ensure successful implementation in production system

Operate printers in support of departmental and district production

Archive online audit trails for Student Information Systems and perform searches as needed.

Use knowledge of Student Information Systems and campus processes to trouble shoot a wide range of end user problems.

Maintaining the student system street directory which includes updates due to district boundary changes.

Monitoring data entry errors and coordinating efforts with campus staff to improve data quality

Performing data entry as required

Assisting the student applications staff as required with file management, mail outs, proofing and back to school packets, as well as other tasks as needed

Answering the department telephone as the backup to the secretary

Creating and maintaining the Information Systems calendar and telephone list

Maintain Student Information Services Sharepoint

Maintaining documentation related to job duties

Maintaining a high degree of confidentiality

ADDITIONAL REQUIREMENTS:

Demonstrates an attitude of quality service with working with district personnel
Functions within the policies and administrative procedures of the ECISD
Accomplishes tasks in a timely manner
Accepts other responsibilities as assigned

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

Work with frequent interruptions; maintain emotional control under stress;
Repetitive hand motions; prolonged use of computer. Occasional prolonged and irregular hours.