GCS Client Experience Coordinator

Overview

Konica Minolta currently has an exciting opportunity for a GCS Client Experience Coordinator!

• Account Support & Planning
  • Act as the primary liaison for high-profile managed accounts, ensuring clear communication and accountability throughout the engagement.
  • Define support roles and document client expectations.
  • Develop and coordinate hardware, solution, and service strategies for enterprise, national, and global accounts
  • Prepare detailed monthly and quarterly performance reports using data from client systems and KM platforms.
  • Lead Monthly Operations Reviews with clients and internal teams to align on performance and improvement opportunities.
  • Provide timely status updates and insights to stakeholders through clear, multi-channel communication.
  • Collect and organize data for project deliverables.
  • Evaluate metrics and reporting tools to measure process efficiency.
  • Maintain and update performance metrics.
• Documentation & Communication
  • Create comprehensive implementation guides and operational documentation for technical teams, including deployment and communication templates
  • Assists in the documentation of business process flows; maintains metrics in support of those processes
  • Responsible for communicating program & technical client-specific requirements and procedures to local (domestic or global) installing teams for deployment of new hardware and/or solutions and services
• Operational & Project Support
  • Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
  • Recommend process improvements for management review
  • Follows prescribed processes and procedures including systems and tool utilization
  • Completes other projects and tasks as assigned by management

• Proficient verbal and written communication skills
• Ability to analyze processes and procedures looking for opportunities and gaps
• Knowledge of systems and applications used to support a call center environment preferred
• Good customer service and interpersonal skills
• Demonstrates a high aptitude for learning new concepts and skills
• Excellent time management skills
• Basic troubleshooting skills
• Ability to problem solve with minimal assistance
• Computer skills
  - Microsoft Office, Word, Excel, Power Point
• Detail-oriented and ability to work in a fast-paced environment

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI  Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

For more information, please visit Konica Minolta online and follow it on Facebook, You Tube, Linked In and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale.

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