Information Technology Support Technician

The IT Support Analyst will assist with the technical design, planning, implementation and maintenance of the organization’s enterprise systems. The successful candidate will have a deep and broad knowledge of audio-visual systems, physical / virtual servers, networking, and project management methodologies.

• Collaborate with a geographically dispersed Infrastructure group to successfully plan, implement, and complete IT Infrastructure project initiatives.
• Meet with key business leaders to obtain project scopes and effectively communicate requirements to Infrastructure group for planning and project approval.
• Assist in the day-to-day management of cloud and on-prem infrastructures to include Barco, Crestron, Service Now, Cisco Meraki, Okta, AWS Workspace, Intune, App Space and Office 365.
• Image personal computers and configure the machine for use by Company’s employees.
• Handle security, maintenance and monitoring of enterprise systems.
• Responsible for the automation of common tasks and processes.
• Maintain all document technical configuration and procedures.
• Training end users.
• Assist in after hours maintenance windows.
• Perform related duties as assigned.

• Clear and effective communication in documenting problems and implementing solutions including partnering with end users.
• Excellent written and verbal English communications skills.
• Possess logical, organized work skills including the prioritization and timely resolution of multiple tasks involving simultaneous projects and issues.
• Proficiency in Microsoft Office Suite, including advanced Excel skills for data analysis, data manipulation, and reporting.
• Experience using Microsoft Visio for creating process flowcharts and diagrams.
• Familiarity with Microsoft Teams for collaboration and project management.
• Proficiency in Power BI for data visualization and reporting.
• Understand data flow throughout the local area network and wide area network systems.
• Ability to work under stress, meet multiple deadlines and maintain a calm and professional demeanor when adversity is encountered.
• Knowledge of current personal computer hardware components.
• Display ability to interact effectively and courteously with all staff, management, and operations personnel.
• Requires the physical ability to occasionally lift items weighing up to 45 pounds, such as rack mounted servers, switches, batteries, and network appliances.
• Must be available to work outside of normal business hours when necessary.

• Associate degree in computer science, Management Information Systems, Engineering, or relevant field of study or 5+ years in experience.
• 3+ years of experience in a Systems Administrator / support, Project management or similar role