Support Technician 1 (Odessa,TX Job Odessa area,Texas USA,IT/Tech

Position: Support Technician 1 (Odessa, TX)

Job Description

As a Customer Service Specialist, you will provide onsite technical support for MCH workstations and end-user hardware and software needs. This role is responsible for delivering exceptional customer service while troubleshooting, maintaining, and resolving issues involving desktops, laptops, peripheral devices, telecommunications, and network connectivity. You will perform routine technical maintenance, support project-based initiatives, and collaborate with cross-functional teams to ensure reliable technology services and a positive customer experience.

Job Description

Responsibilities

Provide onsite technical support for end-user devices, including desktops, laptops, telecom, and network systems.
Troubleshoot, resolve, and document hardware and software issues.
Install, configure, and update end-user desktop and laptop software as required.
Prioritize and elevate escalations effectively when necessary.
Contribute to knowledge-sharing forums to help identify and resolve technical problems.
Assist in various phases of support, including coordination, monitoring, tracking, and resolution of issues related to client installations, upgrades, and configurations for software, hardware, and operating systems.

Requirements

Proven experience in a technical support role, with knowledge of desktop, laptop, telecom, and network troubleshooting.
Proficiency with common operating systems, application software, and hardware configurations.
Strong problem-solving skills and attention to detail.
Ability to prioritize tasks and handle multiple issues efficiently.
Excellent communication and documentation skills.

This role includes participation in an on-call rotation, requiring availability to address technical issues outside regular business hours as scheduled.

This is a fully onsite role, and candidates must be available to work in-person.

The onsite position is in a Hospital, must be able to adhere and abide by hospital policy.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only.

US:
Hiring Range in USD from $19.09 - $36.35 per hour; from: $39,700 - $75,600 per year.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off:
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for…