Automotive Service Concierge

Job Summary Communicate with and assist customers with their vehicle needs and perform duties assigned to ensure the service on vehicles are completed efficiently and professionally.

Essential Functions Greet customers in a timely, friendly and professional manner

Obtain current customer and vehicle data, make changes in dealership system as needed

Interview customers to determine the nature of customers concerns and needs

Perform vehicle walk-around with customer looking for additional sales opportunities

Thoroughly complete repair orders

Communicate with customers by phone to schedule appointments and relay vehicle status updates

Inspect repaired vehicles prior to delivery

Maintain Customer Satisfaction Index standards

Maintain individual performance standards

Keep work area clean and organized

Pre-Hire Requirements Valid TX DL and acceptable driving record, acceptable background review and negative drug screen

Education and Experience Required High school diploma or the equivalent

Basic math, reading and writing skills

Must be able to apply common sense understanding to carry out instruction furnished in written or oral diagrammatic form

Must be able to deal with problems involving several concrete variables in or from standardized situations

Strong mental aptitude

Strong verbal communication skills

Strong personal initiative

Ability to operate a standard transmission vehicle

Ability to use a computer and 10 key calculator

General Knowledge of vehicle mechanical operations

Ability to operate hand and power tools safely

Physical Requirements:

Frequent standing, walking, bending/stooping/squatting, grasping/gripping, writing/typing, driving/operating equipment and vision (beyond arms length), sitting, hearing, speaking

Occasionally climb stairs/ladders, lying down, push/pull, reach above shoulders, and lift/carry 1-75lbs.

Working Conditions The employee will work indoors and outdoors in an auto shop environment.

Will be frequently rotating equipment, vehicles, elevators, lifts, tow-lines, etc.

Will be exposed to fumes, chemicals, solvents, caustics, etc.

Will be exposed to extreme temperatures.

While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).

Be ready and willing to perform additional tasks or duties as needed or requested by management.
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