Sales Manager; Funeral - WEST TEXAS area

Overview

Are you constantly looking for ways to create value for others? Do you dream of developing meaningful partnerships with organizations in your community? Are you a knowledgeable, trusted business advisor? If so, we would like to visit with you!

We seek a highly-qualified, motivated, Funeral Home and Cemetery Sales Manager in the WEST TEXAS (Odessa to Alpine) area. The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). This person is the primary reference for the Family Service Professionals and/or Advanced Planning Professionals and helps manage contact with our families and interaction with them to fulfill their death care needs.

As the Sales Manager, you will be positioned for a successful career in the funeral industry.

Here’s how:

• Generous compensation including base salary and overrides
• Health benefits, 401(k)
• Continuous training and development by supportive sales management teams
• Annual incentive trip

• Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation, etc.
• Responsible for scheduling, lead distribution, follow up and other aspects of managing a sales team; the Sales Manager is not required to sell a product/service
• Generate sales leads through professionally serving at-need families, networking and interacting in the community;
  Partner with other businesses, arrange and coordinate group seminars
• Assist the VP in developing the annual location pre-need sales budget and ensure the location pre-need sales budget is met
• Accountable for 24-hour response to customer complaints and teaching the Family Service Professionals and/or Advanced Planning Professionals how to turn complaints into opportunities for both the family and the company
• Establishment and review of activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals
• Hiring, discipline, termination, training, advancement and placement of Family Service Professionals and/or Advanced Planning Professionals
• Manage assigned Advanced Planning Professionals and/or Family Service Professionals, including attendance, absenteeism, leave, pay issues and performance
• Communicate progress of the team to the General Manager and Cemetery VP
• Collaborate with all personnel to ensure customer satisfaction
• Ensure compliance of sales practices with federal, state and local regulations (e.g., “No Call” legislation)
• Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to ensure they follow sales guidelines
• Lead change initiatives which support seamless service
• Act as a resource person for estate planning with the intent to increase market share and new heritage
• Mentor sales professionals in leading by example; job shadow to monitor performance and coach

• 2–3 years Funeral sales management experience (preferred)
• A valid Texas Life insurance license (preferred)
• 1–3 years experience as a Family Service Professional or Advanced Planning Professional (preferred)
• History of community, civic, volunteer or sectarian work within the market
• Knowledge of computers and some software
• Good written and verbal communication skills needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses in a calm, professional manner
• Ability to collaborate with co-workers, keep shared information up to date, and work well independently and on projects
• Works with other departments as needed
• Ability to devise new approaches to problems and processes; achieve results
• Shares viewpoints openly and listens to others’ ideas
• Communicates in a timely and effective manner with management
• Proactively contributes to group objectives and volunteers to help others as needed
• Ability to interface well with personnel at all levels

To learn more about a career with Funeral Directors Life – a career with purpose – please apply today for immediate…