Branch Manager

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At Dexter, we manufacture and distribute axles, accessories, and towing components primarily serving the commercial trailer, RV, marine, agriculture, and manufactured housing markets. We’re building products and systems that are rooted in a culture of safety, collaboration, and innovation.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved over 65 years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

The Branch Manager is responsible for the overall leadership, performance, and profitability of the branch. This role drives operational excellence, sales growth, customer satisfaction, and team development while ensuring efficient warehouse and inventory management. The Branch Manager owns all aspects of branch performance- including P&L accountability, people leadership, and business development- and fosters a culture of accountability, safety, and continuous improvement.

The ideal candidate is a results-driven leader who can balance strategic growth initiatives with hands-on operational execution in a fast-paced environment.

• Lead all aspects of branch operations with full accountability for financial performance, including revenue growth, expense management, and profitability.
• Develop and execute business plans to achieve sales, margin, and operational targets.
• Establish performance expectations, monitor KPIs, and drive continuous improvement across all functions.
• Build, develop, and coach a high-performing team, fostering a culture of accountability, engagement, and safety.
• Ensure compliance with company policies, procedures, and regulatory requirements.

• Oversee all warehouse operations including receiving, order fulfillment, packing, shipping, and delivery.
• Ensure inventory accuracy through cycle counts, audits, and discrepancy resolution.
• Optimize inventory levels, replenishment strategies, and purchasing coordination to meet customer demand and fill rate targets.
• Maintain high standards for warehouse organization, safety, and efficiency.
• Investigate and resolve product damage, shipping discrepancies, and operational issues with corrective action plans.
• Oversee returns, warranties, and reverse logistics in compliance with company policies.
• Manage fleet/branch vehicles, ensuring proper maintenance and cost control.
• Ability to lift and move materials up to 50 pounds and operate warehouse equipment as needed.

• Drive sales growth and market expansion through proactive business development and customer engagement.
• Build and maintain strong customer relationships, ensuring high levels of satisfaction and retention.
• Identify new business opportunities and implement strategies to increase market share.
• Partner with sales team to develop pricing strategies, quotes, and tailored customer solutions.
• Promote company products, programs, and value‑added services to maximize revenue opportunities.

• Ensure exceptional customer service standards across all touchpoints.
• Resolve escalated customer issues quickly and effectively.
• Create a customer‑focused culture within the branch.

• Recruit, train, and develop branch employees to support current and future business needs.
• Manage workforce planning, scheduling, and payroll oversight.
• Conduct performance…