Retail Sales Associate

Position Summary

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. The Full-Time Pawnbroker / Retail Sales Associate position offers an hourly wage, PLUS employees earn commission based on productivity. The successful Pawnbroker's / Retail Sales Associate's actual pay will be based on various factors, such as: work location, qualifications, and experience.

• $14.00 to $17.00 per hour
• Commission structure paid for every transaction processed; earn commission based on productivity (UP TO 8% on transactions, which could average an additional $3.23 per hour on top of hourly rate).
• Earned Wage Access program available to all employees on the second day of employment (withdraw up to 50% of wages earned, up to seven times in a payroll cycle).
• Comprehensive benefits:
  Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Vacation: one week after six months of full-time service; additional weeks after one year and increasing with tenure; 120 hours after five years. Sick/PERSONAL: 8 hours after 6 months, 16 hours per anniversary thereafter (years 2-5), 24 hours after five years (adjusted for local requirements).
• Employee discounts on day one;
  Tuition Reimbursement up to $2,000 per year; access to over 10,000 discounts via First Cash Perks; 401k enrollment after six months; pet insurance.

• Greet and interact with customers to develop rapport and provide appropriate financial solutions.
• Perform open/close procedures and maintain a clean, stocked sales floor with properly displayed merchandise.
• Conduct sales and loan transactions in accordance with policies and regulatory requirements; handle cash and negotiable items per policy.
• Answer incoming calls and communicate legal aspects of pawn and buy transactions; collaborate with coworkers to deliver a positive customer experience.
• Complete required training and perform other duties as assigned.

• Must be willing to lift/carry up to 50 pounds; able to stand, walk, and perform duties for extended periods.
• Ability to work with firearms and become firearms certified (where applicable).
• Minimum Age: 18;
  High School Diploma, GED, or equivalent experience; strong customer-service orientation and teamwork.
• Ability to multi-task in a fast-paced environment; basic math; cash handling experience preferred.
• Willingness to work a flexible retail schedule, including weekends and holidays; computer literate; able to operate POS systems.
• Must be able to work in multiple locations as needed.

• Bilingual applicants are encouraged to apply.
• Commission Plan Information:
  Pawnbrokers have potential to earn 2-8% commission based on personal performance; details provided during interview.
• Arbitration agreement may be required; payrates will not be below local minimum wage requirements.
• Earned Wage Access details and First Cash 401K program are available to eligible employees; maximum base pay derived from experience and skill.

Submission of your application confirms opt-in to communications from the First Cash Talent Acquisition Team. Message and data rates may apply. Visit  for more information. First Cash Holdings, Inc. is an Equal Opportunity Employer. First Cash provides equal employment opportunity regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other protected characteristic.

Reasonable accommodations are provided for qualified individuals with disabilities.