Merchandising Lead

Position Summary & Responsibilities

Position Summary... What you ll do ... Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company s products and services. Assists management with the supervision of associates in the assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines and policies.

Supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork logs and required documentation. Maintains facility safety by conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials, and reporting unsafe situations to management.

Ensures maintenance of the sales floor and merchandise presentation according to company policies by properly handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up cleaning and product displays, removing damaged goods, signing and pricing merchandise, and identifying shrink and damages. Monitors food and merchandise quality, ensures product rotation, code dating, recalls and sanitation standards are followed.

Oversees picking and staging of club pick‑up orders, ensuring products are selected and staged according to policy. Develops and implements processes to meet business needs, collaborates with managers, coworkers, customers and partners, analyzes information, monitors progress, and identifies improvement opportunities. Demonstrates compliance with policies, procedures, and ethics by guiding and demonstrating application in business processes, implementing action plans, and assisting management with correcting ethical and compliance issues.

Leads and participates in teams, coordinates and executes work assignments, provides advice and support to ensure timelines and quality, and models change adaptation. Embraces differences, builds trust, communicates with impact, motivates influence, mentors others, upholds integrity, acts self‑lessly, delivers customer‑first results, makes decisions based on reliable information, balances priorities, and strives for excellence by learning, taking calculated risks and continuous improvement.

At Sam’s Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment and will meet or exceed the requirements of paid sick leave laws, where applicable.
• Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are…