Member Specialist

Position Summary:

The role focuses on providing exceptional member service at Sam's Club checkout, ensuring a safe, efficient, and welcoming environment for members while supporting team operations and continuous improvement.

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support regarding self‑service technology.
• Processes member purchases, including payments, returns, refunds, and exchanges according to company policies and procedures.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Handles merchandise procedures and reports unsafe situations to facility management.
• Maintains entrance and exit areas, acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locating merchandise, transporting items, and arranging merchandise zones.
• Secures and safeguards Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and documentation; executes emergency response procedures; ensures compliance with security and safety practices.
• Assists with the training of Member Frontline Services associates, teaching new technology and tool functionality, and delivering new program rollout training.
• Provides continuous learning and process improvement opportunities.
• Deals with returns in accordance with company policies, identifies shrink and damages, and maintains the area of responsibility in accordance with company procedures.
• Collaborates with managers, co‑workers, customers, and other business partners to identify priorities, deadlines, and expectations.

• Minimum Qualifications
• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.
• Preferred Qualifications
• None specified.

• Hourly wage range: $18.00 to $26.00 (actual rate will equal or exceed applicable minimum wage).
• Additional compensation: premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances based on schedule, facility, season, or specific work performed; multiple premiums may apply.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase program, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and other benefits (useable for vacation, sick leave, holidays, or other purposes). Amount depends on job classification and length of employment and meets or exceeds paid sick leave laws where applicable.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Primary

Location:

4230 John Ben Shepperd Pkwy, Odessa, TX 79762‑8153, United States.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and enforce a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job, creating a safe and productive work environment.