Mobile Associate, Store-in-Store, Retail Sales

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations. Active customer engagement is crucial for success. They are ambassadors who create energy and excitement around products and services, thrive in high‑traffic environments, and build and deepen relationships with customers through meaningful interactions.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and onboarding. Identify customer needs and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and an onboarding solution centered on helping customers understand how to self‑serve and utilize the T‑Mobile app. Deepen customer relationships and ensure satisfaction.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to stay customer‑ready. Partner with nearby store locations to properly onboard customers, practice skills, share knowledge, manage store operations, opening and closing procedures, and secure kiosk assets.
• Exhibit customer obsession: passionate, friendly, engaging. Connect on a personal level, match pace, build rapport, trust, and loyalty with every interaction. Provide exceptional service and exceed expectations. Proactively reach out to potential customers, follow up, capture referrals, manage “Be Back” processes, and perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.

• High School Diploma or GED (Required)
• Minimum 6 months of customer service and/or sales experience, retail environment preferred.

• Customer Satisfaction:
  Passionate customer advocate with the desire to be authentic when connecting and having fun with customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building:
  Desire to be part of the T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues. (Required)
• Retail Sales:
  Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position:
No
Safety Sensitive Position:
No

$16.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Upon completion, promotion to Mobile Expert role and eligibility for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status.

Full and part‑time employees have access to the same benefits when eligible. Medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back‑up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage;

voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long‑term care insurance; mobile service and home internet discounts; pet insurance; commuter and transit programs. For more information, visit

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, or the presence of any physical or mental disability.

If you have a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling  This channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.