Color Consultant

Job Description

Job Title: Certified Color Consultant

FLSA: Non-exempt

Code: 0130-CC

Company: SBH

Positions Reporting to this job: None

Department: Store Operations

Reports to (Title): Store Manager, Training Store Manager

The Certified Color Consultant is the steward for hair color expertise, maximizing sales by fostering customer retention and loyalty. This role builds lasting relationships with DIY enthusiasts and drives brand awareness and market share growth.

Provide an optimal customer experience to help DIY enthusiasts achieve their hair‑color goals, introduce the Hair Color category, give color consultations, and employ selling skills to position Sally Beauty as the undisputed leader. Support day‑to‑day operations, team collaboration, and loss‑prevention and safety practices.

Deliver an optimal customer experience and build retention using selling behaviors, company sales directives, and omni‑channel strategies. Ensure all transactions are complete and accurate, drive incremental sales, and gather client feedback. Recommend color and care solutions and assist the team in meeting hair‑color sales goals, while driving cross‑category sales.

Record all sales in the POS, manage monetary transactions, complete paperwork and reporting, make bank deposits, handle pricing, back‑stock processing, shipment assistance, and housekeeping. Support planograms, open/close the store as needed, master product knowledge, complete training, and maintain continuous learning and industry trend awareness.

Collaborate effectively with customers and colleagues to support store objectives and maintain good attendance. Assist the Store Manager with onboarding and training new associates, mentor peers in hair‑color expertise, and advocate for diversity, inclusion, and belonging.

Adhere to safety and loss‑prevention policies, inventory control procedures, and hazardous material regulations.

• High school diploma or equivalent
• Must be 18 years of age or older
• 1+ year retail sales/customer service experience preferred
• Clear, concise communication with customers, co‑workers, and management
• Availability to meet the scheduling needs of the business
• Apply product knowledge from training to support customer service
• Explain product labels effectively
• Follow direction and perform additional duties as assigned by Manager
• Comprehensive knowledge of iPad and navigation of internet and social media platforms
• Present a professional image and interact positively with the public

• Passionate Learner
• Desire to grow and learn
• Flexible & agile adapter
• Adjusts to multiple demands and responds to new circumstances
• Talent Builder – asks questions, seeks understanding, and welcomes feedback
• Effective Communicator – articulates information, shares timely updates, listens actively
• Team Builder – collaborates, supports inclusion, meets customer needs
• Customer‑focused partner – addresses internal and external customer needs
• Results driver – manages time, prioritizes, meets achievable goals
• Strategic thinker – contributes to and supports strategic plans
• Problem solver & decision maker – uses sound judgment to make balanced decisions
• Big picture thinker – understands store operations