Mobile Associate, Store-in-Store, Retail Sales

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services, and are skilled at identifying customer needs and recommending solutions. Mobile Associates exceed performance targets by excelling in sales, delivering exceptional customer experiences and meeting quality of sale metrics.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools to educate and showcase the value of T‑Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and onboarding, identify needs and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services.
• Complete training on the T‑Mobile in‑store experience and new skills, products and processes; review personal results, current promotions and updates; partner with nearby store locations to properly onboard customers and perform store operations.
• Maintain customer obsession, build rapport and loyalty; reach out to potential customers, capture referrals, manage follow‑ups and perform price overrides for specialty offers in the National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.

• High School Diploma or GED (Required)
• Six months of customer service and/or sales experience, with retail environment preferred (Required)

• Customer‑focused passion and ability to balance experience and performance goals (Required)
• Team‑building spirit and willingness to learn and share best practices with peers and leaders (Required)
• Competitive drive and confidence to succeed in a fast‑paced sales environment (Required)

• At least 18 years of age (Required)
• Legally authorized to work in the United States (Required)

Travel Required:

No

DOT Regulated:
No

Hourly base pay: $16.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Upon completion they promote to Mobile Expert and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All T‑Mobile employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Every employee is eligible for an annual stock grant.

Full and part‑time employees enjoy medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family‑building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D, accident coverage, life insurance, disability insurance and long‑term care insurance.

Eligible employees may also receive mobile service, home internet discounts, pet insurance, commuter and transit programs. Learn more at

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.