Service Writer; Fleet

Brief Description

Total Sand Services, LLC (TSS) has Sand Solved! As a privately held proppant and logistics company, TSS goes beyond providing reliable, safe, and efficient solutions – we are dedicated to fostering excellence and safety at well sites, on the road, and throughout the supply chain.

We are actively seeking individuals who are driven by a passion for exceptional customer service, possess the drive to eliminate inefficiencies on location, and are committed to personal and professional career growth. At TSS, we prioritize establishing robust safety protocols and offer high-level rewards to recognize and appreciate your contributions.

Through a relentless commitment to teamwork between leadership and personnel, we are on a mission to become a leading service provider in the oilfield industry, surpassing our competitors. Joining TSS means embarking on a rewarding career with opportunities for growth as we expand our network of locations and services.

Whether you aspire to be a top-notch individual contributor or a groundbreaking leader, TSS provides the infrastructure to support your journey.

We are on the lookout for innovative, driven individuals who are ready to achieve, grow, and lead.

If you crave a challenging and rewarding career in the oil field industry, TSS is the place for you. Committed to delivering excellence, we invite talented individuals to join our team, contribute to our success, and grow with us.

The Service Writer plays a key role in supporting the Fleet Maintenance department by coordinating, documenting, and managing all repair and maintenance activities for tractors and trailers (RT Equipment). This position serves as the communication hub between drivers, mechanics, dispatch, and fleet leadership ensuring that all service work is accurately recorded, efficiently assigned, and completed according to Company standards. The Service Writer also supports team performance, regulatory compliance, and operational excellence within the Odessa shop.

• Supervise and train team members on daily responsibilities and performance expectations.
• Plan, coordinate, and schedule all maintenance and repair work in partnership with the Shop Supervisor to minimize equipment downtime.
• Create, track, and close Work Orders in Fleetio according to Company SOPs.
• Respond promptly to breakdowns and emergency repairs reported via Slack or the Service Writer Phone Line.
• Ensure all service documentation, including parts, labor, and time, is accurately recorded in Fleetio.
• Identify and elevate overdue maintenance tasks or equipment requiring priority attention.
• Coordinate RT Equipment assignments and swaps with Dispatch and Fleet Operations.
• Maintain accurate equipment status updates in Fleetio; record all equipment movements, transfers, and reassignments in Fleetio and communicate updates via Slack.
• Inspect returned equipment for maintenance needs, cleanliness, fuel levels, and missing items, and document findings.
• Contact drivers scheduled for 24-hour resets and prepare draft Work Orders for their assigned RT Equipment.

• High school diploma or equivalent required; technical or vocational training preferred.
• Previous experience in fleet maintenance, service writing, or mechanical coordination strongly preferred.
• Strong attention to detail, organizational skills, and safety awareness.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in Fleetio or similar fleet management software.
• Superior customer service, teamwork, and verbal/written communication skills.
• Be able to read, write, and speak English.