Service Representative

Benefits:

• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off

Supports safe, accurate, and efficient yard and warehouse operations by handling material, preparing customer orders, maintaining work areas, and assisting customers and coworkers at the branch.

• Receive, unload, count, and place incoming material in the location directed by Inventory or branch management; promptly report shortages, overages, or visible damage.
• Pull, stage, label, and assemble customer orders using the approved sales order, pick ticket, transfer, or other source document.
• Verify item identity and quantity before material is released for pickup, delivery, transfer, or fabrication; escalated discrepancies rather than making undocumented substitutions.
• Safely load and unload customer, vendor, and company vehicles using only equipment the employee is trained and authorized to operate.
• Assist customers courteously during pickup and direct pricing, credit, order-change, and product-selection questions to the Account Coordinator or sales team.
• Return stock and tools to their assigned locations and help maintain clear aisles, organized racks, clean shop areas, yard areas, and concrete surfaces.
• Inspect assigned tools and material-handling equipment before use and report damage, defects, or maintenance needs immediately.
• Complete required receiving, staging, loading, transfer, and equipment documentation accurately and on time.
• Maintain working knowledge of commonly handled products so items can be identified, stored, and handled safely.

• Previous yard, warehouse, material-handling, or customer-service experience is preferred.
• Ability to identify, count, organize, and safely handle industrial and oilfield products.
• Ability to use a cell phone, tablet, barcode device, and basic computer applications used by GSS.
• Ability to follow written and verbal instructions and complete basic operational documentation.
• Strong communication, teamwork, follow-through, and organizational skills.
• Valid driver's license and an acceptable driving record when operation of a company vehicle is assigned.
• Reliable transportation to and from work and the ability to work assigned hours.

Physical requirement note: The employee must be able to perform the essential functions of the position, including lifting and handling materials weighing up to 50 pounds, with or without reasonable accommodation.