Assistant General Manager

• O' Fallon, IL
• Assistant General Manager

Assistant General Manager

Full‑time

$48,000. per year

Tired of corporate rules? Bella Milano is a local family‑owned business and we are accepting applications from highly‑energetic, take‑charge individuals who want an opportunity to utilize their skills while continuing to learn and grow in a thriving upscale, full‑service restaurant environment. Bella Milano offers a unique, fine casual cuisine in a contemporary yet relaxed atmosphere with many exciting menu selections. Bella Milano currently operates 3 full‑service restaurants and a banquet center for catering events.

We pride ourselves on our team approach to decisions, ownership is just a call away and includes management in the decision‑making process. We want you to help us make a difference.

Compensation includes a salary, monthly bonuses and yearly bonuses. The bonus program is set up to add up to an additional $10,000 plus if goals are met.

• Guest Satisfaction – Ensure all guests receive the highest level of service possible, engage with guests, and respond to complaints taking any and all appropriate actions to turn a dissatisfied guest into a returning satisfied guest.
• Food and Beverage Quality – Maintain the highest level of food and beverage quality.
• Sanitation – Ensure the restaurant is clean at all times and able to pass inspections from Health Inspectors and the Executive Team.
• Labor Cost – Manage restaurant labor to obtain goals and review practices with the General Manager to ensure the most efficient use of labor dollars.
• Food Cost – Ensure kitchen and bar staff use proper devices and measurements for all food and beverage service related items. Manage staff to achieve food cost goals.
• Training – Ensure all staff is properly trained at their position and they are aware of how to use any and all tools, equipment and devices they are assigned.
• Evaluate food & beverage products to ensure that quality standards are consistently attained.
• Provide professional development of staff.
• Menu development – Keep current with menu trends in both food and beverage and submit items as requested for menu changes.

• Scheduling and coordination of staff.
• Ensure staff for maximum productivity and high standards of quality.
• Control labor costs to achieve maximum profitability.
• In conjunction with the General Manager, establish controls to minimize food, beverage and supply waste and theft.
• Train employees on best practices regarding safety, sanitation and accident prevention.
• Support safe work habits and a safe working environment at all times.
• Manage shifts and ensure proper decisions are made daily regarding scheduling, planning, product quality and cleanliness.
• Hold staff accountable to the standards and steps of service for their job position.
• Evaluate products on quality and price.
• Provide communication to the Director of Store Operations on policies and procedures, issues, and events of significant importance. Take prompt corrective action where necessary or suggest alternative courses of action.
• In conjunction with the General Manager, establish and maintain a regular cleaning and maintenance schedule for the entire restaurant.
• Train, supervise, counsel and discipline all employees.
• Ensure positive attitudes and professionalism from all staff.
• Ensure all employees adhere to uniform, grooming and appearance standards.
• Ensure proper security procedures are in place and followed to protect employees, guests and Bella Milano assets.
• Develop employees by providing ongoing feedback. In conjunction with the General Manager, establish performance expectations and conduct regular performance reviews (at minimum on a yearly basis).
• Interact positively with all restaurant staff and guests to promote a team effort and maintain a positive and professional work environment.
• Produce a high volume of work in a timely manner that is accurate, complete and of high quality.
• Come to work on time and regularly.
• Be available for phone calls 24/7.
• Work a varying schedule to include mornings, days, evenings, holidays and extended hours.
• General knowledge of computers and the ability to use MS Word and Excel.
• Ability to type and use…