Account Manager - X; Formerly Twitter

Account Manager - X (Formerly Twitter)

Location:

Hybrid - Ogden, UT

• Lead a customer outreach process that includes calls and emails to build and manage external customer relationships and provide ongoing account support.
• Work with existing customers to build brand awareness and increase their usage and advertising spend on the platform.
• Use client‑provided and self‑guided training resources to stay up‑to‑date on product knowledge.
• Use data to manage, review, and report on the pipeline to the manager each week, including a forecast and plan to achieve targets.
• Attain daily, weekly, monthly, and quarterly targets.
• Record customer interactions and engagement in CRM.
• Build and manage relationships between internal Market Star teams and external client counterparts.
• Prepare and run regularly scheduled performance reviews monthly, quarterly, and yearly with internal peers and leadership.
• Use data to drive planning and success and provide customer sentiment insights, including product feedback and key industry learnings.

• Strong time and project management organizational skills.
• Proficiency with Microsoft Office and/or Google Suites.
• Demonstrated ability to build relationships.
• Strong written and verbal presentation skills.
• Experience with setting and exceeding sales goals.
• Ability to multi‑task, manage time effectively, and adapt to change.
• Ability to analyze and interpret data to develop and implement strategic plans (preferred).
• Previous experience with account management or prior experience in sales or technology (preferred).

• Structured learning and career development programs
• Mental health program
• Generous paid time off, paid medical leave, and child/dependent care reimbursement
• Education reimbursement and 401(k) match
• Comprehensive healthcare coverage including medical, dental, and vision

Market Star is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process.