Management, Sr. Operations Lead

Overview

Sr Ops Lead, Performance Management – Lead the operational rhythm for a diverse client portfolio, partner across teams, and drive performance improvements in revenue cycle operations.

• Build and participate in the operational rhythm of the business, delivering communication, insight, and incident management.
• Partner across teams and stakeholders to simplify processes, align procedures, and support changing business priorities.
• Act as expert in revenue cycle processes, driving accountability and prioritization of critical operational processes.
• Use data to generate insights on variances, maturity, performance, adoption, and pain points.
• Maintain initiative tracker, action registry, and meetings to drive top priorities and track progress.
• Collaborate with onshore and global leaders to optimize efficiencies, maintain compliance, and reduce time away from primary tasks.
• Ensure performance expectations are communicated, measured, and reported in a timely manner.

• 3–5 years of experience in Physician or Hospital Revenue Cycle, preferably Accounts Receivable.
• Experience solving problems in fast‑paced high‑pressure situations.
• Strong financial, economic, analytical, and technical acumen.
• Excellent written and verbal communication; collaboration and negotiation skills.
• Conflict and negotiation management skills.
• Proficiency in Microsoft Office, including Excel and PowerPoint.
• Attention to detail, highly organized, and strong process‑focused aptitude.
• Strong leadership and organizational skills; ability to influence others.
• Creative thinking, analytical mindset, objective, and independent decision‑making.
• Ability to navigate ambiguity in a dynamic environment.
• Ability to negotiate alternative business solutions.
• Bachelor’s degree preferred.

Base pay range: $48,131.00 – $81,225.49 per year. Eligible for annual bonus plan at a target of 5.00%. Benefits package includes competitive health, dental, vision, and retirement options.

R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. The Company’s employment practices shall not be based on any protected characteristic as defined by federal, state, or local law. The Company maintains a harassment‑free workplace. Candidates requiring reasonable accommodations may contact 312‑496‑7709.