Order Admin; SSO Division Hill Air Force , Utah

Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.'

Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers.

With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.

With minimum supervision, responsible for administrative duties of broad scope and complexity in support of the Hill Performance Based Logistics contract requiring independent judgement and familiarity with applicable procedures. Assists Account Manager and Customer Service Account Admin with customer requests, monitors performance and delivery, investigates complaints, and ensures compliance with warranty or maintenance agreements.

• Following established procedures, perform a variety of administrative responsibilities.
• May be required to perform some or all the following:
• Function within the Microsoft 365 Office business suite of software tools.
• Document business meeting minutes and distribute amongst all key stakeholders
• Create documents containing financial or statistical data or scientific, technical or legal terminology.
• Enter and manipulate data on spreadsheets, database or file management programs.
• Set priorities and procedures for accomplishing work.
• Collect data, conduct research and compile information using a variety of mathematical calculations for a broad range of reports and projects.
• Compose, analyze and distribute documents. Proofread and correct grammatical, typographical, compositional, or data errors.
• Focus on repair processes and stock allocation to maximize service levels; communicates to the customers new repair schedules as needed.
• Assist in investigating and resolving claims, complaints, and billing discrepancies, coordinating with technical and quality teams.
• Support critical priority services such as aircraft-on-ground situations.
• Maintain professional knowledge through training and industry involvement; ensure compliance with aerospace regulations.
• Share expertise, represent the company on projects, and contribute to team and cross-functional initiatives.
• Understands and processes information within customer databases, examples include Wide Area…