Senior Business Operations Manager - Reddit

About Market Star:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs.

We provide service and support to our communities through the Market Star Foundation. Our exceptional team is the cornerstone of Market Star's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our leadership team and can’t wait to discuss how we can help you find growth, as well as how you can drive growth for your team and make an impact on our business.

Market Star is looking for a Senior Business Operations Manager to support the Reddit program, one of Market Star’s largest and most complex client environments. This role serves as the dedicated operational leader for the program, leading initiatives that improve execution, scalability, consistency, and business performance while developing a team of Junior Business Operations Managers.

Location:

Ogden, Utah (Hybrid)

• Identify and prioritize high-impact operational opportunities across the Reddit program.
• Translate Reddit business objectives into executable operational strategies and initiatives.
• Lead operational improvement efforts from assessment through implementation, adoption, and ongoing optimization.
• Establish success metrics and evaluate outcomes to ensure measurable business impact.
• Analyze workflows and business processes to identify opportunities that improve efficiency, quality, scalability, and employee experience.
• Conduct workflow observations and operational assessments to identify root causes affecting performance.
• Serve as a strategic business partner to Reddit and Market Star leadership, providing recommendations based on operational analysis, business insights, workflow observations, and performance trends.
• Provide visibility into operational risks, opportunities, dependencies, and emerging business needs.
• Lead, coach, and develop a team of Junior Business Operations Managers supporting the Reddit program.
• Establish priorities, operating rhythms, and performance expectations across the Reddit Business Operations team.
• Foster a culture of accountability, operational excellence, innovation, and continuous improvement.
• Coach team members in structured problem-solving, operational analysis, project leadership, and stakeholder management.
• Develop operational measurement frameworks that provide visibility into program health and performance.
• Identify emerging operational challenges before they become business risks and translate frontline realities into actionable recommendations.
• Other applicable duties as assigned.

• 5+ years of experience in Business Operations, Sales Operations, Revenue Operations, Program Management, Management Consulting, or a related discipline.
• 3+ years of people leadership experience.
• Experience supporting large-scale, revenue-generating organizations.
• Experience with Lean, Six Sigma, Agile, Operational Excellence, or similar methodologies.
• Experience managing complex, cross-functional initiatives and projects.
• Exceptional communication, presentation, and stakeholder management skills.
• Proven ability to influence without direct authority.
• Bachelor’s degree or equivalent professional experience.
• A track record of solving systemic business problems, building scalable processes, driving measurable outcomes, and developing high-performing teams.

In our commitment to our…