Grease Monkey Customer Service Advisor

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Training & development

Grease Monkey is looking for an outgoing, safe, personable, and friendly customer service associate with a great work ethic to help the customer and inform them of what we are working on in their vehicle in a fast‑paced environment.

• Customer Relations:
  Welcome customers immediately in a professional manner and keep the guest informed through the whole process during the Welcome, Wait/Show and Departure.
• Present air filter, cabin air filter, and breather, for customer inspection.
• Maintain communication with waiting customers, keep them informed of waiting times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check‑out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.

• Skills:
  
  Business Management, Employee Relations, Customer Service, Intermediate Computing skills
• Basic literacy (ready, writing, math skills);
  Verbal communication skills
• Ability to learn and implement multiple software platforms.
• Ability and licensed to operate motor vehicles;
  Ability to properly use mechanical hand tools
• Previous experience managing a retail automotive center or equivalent related business required

Environment:
Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical

Activities:

Position requires good, corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

• MUST be reliable and MUST love taking care of customers.
• Service writer is a plus but not necessary.

Wage is based on previous experience. $14‑20 per hour depending on experience.