Customer Solutions Representative

Overview

Hawx Pest Control is a technology-driven company that is revolutionizing the pest management industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally conscious products to protect the people and places our customers love. At Hawx we pride ourselves on our internal company culture. Our team members benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth.

We understand how important it is to recruit and reward people who are enthusiastic about developing their careers and opening new opportunities while delivering a best-in-class customer experience.

We are seeking a skilled Retention Customer Solutions Account Manager who can help us retain our existing customers and drive sales growth. The ideal candidate will have critical thinking skills, sales experience, and strong empathy skills to understand and address customer concerns and needs.

• Hourly Full-time position
• $37,400 - $70,000 per year + Commission

• Handle inbound calls from customers who are considering canceling their services or have other concerns
• Use active listening and critical thinking skills to understand customer needs and find the best solutions to address them
• Provide excellent customer service, and demonstrate empathy and understanding of customers  situations
• Make outbound calls to existing customers to drive retention and upsell additional products or services
• Meet or exceed retention and sales targets
• Maintain accurate and detailed customer records and documentation

• TRAITS
  • Reliable:
    Establishes and upholds our company culture and values. Believes in the company mission and the Hawx culture of excellence. Shows up on time and gets the job done. Stays on top of tasks and manages time and responsibilities well.
  • People Person:
    Keeps things positive and energizes people. Adaptable and flexible while working with different personality styles. Develops strong working relationships with team members from different departments.
  • Emotionally Intelligent, Strong Communicator:
    Effectively conveys ideas and information in a way that is suited to different audiences and personalities. Actively listens to team members and incorporates feedback and insights gained from others.
• Skills
  • Tech Literate:
    Proficient with commonly used documents and software (word processing, spreadsheets, etc.) and capable of learning new software in a fast-paced environment. Familiarity with Google Workspace tools is a plus.
  • Problem-solver:
    Prioritizes understanding the problem over chasing new solutions. Pays close attention to the details and has a keen sense for what’s not working and how it can be improved.
  • Operational Efficiency:
    Understands operational processes and workflow optimization strategies to enhance productivity and efficiency.
  • Cross-Functional Collaboration:
    
    Collaborates with different departments to align operational processes and ensure seamless coordination with all stakeholders.
  • Task Management:
    Utilizes task management software (Asana) to organize, track, prioritize, and complete routine tasks.
  • Organization and Time Management:
    Able to prioritize tasks while staying on top of multiple workflows in process and to achieve those tasks on time and on target.

• Must pass required background check and drug screening.
• 1+ year of experience in sales or customer service role, preferably in a call center environment
• Benefits
  • Medical, dental, vision, life insurance
  • 401K with company match
  • PTO and Paid Holidays
  • Employee Assistance Program (EAP)
  • Paid Parental Leave
  • Short and Long Term Disability

Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.