911 Dispatcher

Performs a variety of working level technical duties involving the use of communications equipment to gather and record necessary information, and to dispatch police, fire and emergency personnel in response to emergency and assistance calls for service.

Dispatches for multiple public safety agencies, including law enforcement, fire, and EMS, at the local, state, and federal levels.

Operates a Computer Aided Dispatch (CAD) system and other public safety communications computer software.

Operates telephone, radio, and paging systems.

Receives emergency and non-emergency calls and obtains essential information through structured, policy based interrogation.

Makes initial assessment of the nature and urgency of the call.

Makes decisions regarding agency resources and appropriate response.

Provides vital information to caller and responding units.

Communicates with public safety personnel via phone, radio, and in person.

Monitors the location and maintains accurate status of law enforcement, fire, and EMS units.

Queries multiple databases to obtain relevant information.

Enters data and performs transactions in local, state and federal databases.

Maintains current wrecker information and dispatches when requested.

Maintains confidentiality with information obtained through employment with the District.

Follows all District policies and operating procedures, and local, state and federal regulations applicable to the job.

Performs other related duties as required.

Must be a high school graduate or furnish evidence of successful completion of an examination indicating an equivalent achievement. No experience required.

Must be either a United States Citizen or a lawful resident of the United States who: (A) has been in the United States legally for the five years immediately before the day on which the application is made; and (B) has legal authorization to work in the United States.

Must be at least 18 years of age.

Must not have been convicted of a crime the severity of which would disqualify the applicant from being certified as a Dispatcher by POST.

Typing at 40 wpm. Verification of typing speed will be done through tests administered at a later date.

This is a full-time position with irregular work hours and schedules, including daytime and nighttime hours, weekends, and holidays. Adjustment of work hours, adjustment or cancellation of breaks or time off and working overtime may be required on short notice.

Use of communications and computer equipment including radio equipment, headsets, consoles, telephone systems including 911 specific features, paging systems, logging recorder, TDD/TDY device, FAX, computers, printers, copy machine, computer hardware, and general and industry-specific computer programs.

While performing the duties of this job, the employee is frequently required to sit or stand for extended periods of time, reach with arms and use hands and fingers to handle equipment and controls, and occasionally lift and/or move up to 25 pounds.

Specific vision, hearing and speech abilities required by this job include:

• Ability to see fine detail and adjust focus.
• Ability to clearly hear phone and radio traffic of varying volume levels through use of a headset.
• Ability to speak in a clear, concise, and timely manner.

This job normally operates indoors in a professional office environment. Outdoor operations may be required for special events or in emergency situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.