Client Support Specialist II

Overview

Job opening for a Client Support Specialist at Bank of Utah.

Location:

2605 Washington Blvd, Ogden, UT.

Schedule:

Monday – Friday, 9:00 am – 6:00 pm.

• Provide client support through phone and other channels as assigned.
• Provide support to Bank customers regarding online payments including bill pay, remote deposit, wires, ACH, debit cards, online banking access, and related services.
• Provide excellent customer service to internal and external customers.
• Answer inbound online banking and customer service calls.
• Work well under pressure with the ability to remain calm and courteous when handling complex calls and requests.
• Must be able to work with a team.
• Other duties as assigned.

• Must have a minimum of 2 years of similar experience.
• Must have excellent phone customer service skills.
• Must be able to communicate clearly on the phone and in writing.
• Must be accurate, organized and able to handle multiple tasks at once.
• Must follow through on assignments and duties to ensure their timely completion.
• Must be able to ensure established policies and procedures are being followed.
• Must have a basic knowledge of Word and other general Microsoft systems.
• High School Diploma Required.

• Great work-life balance, with a Monday-Friday schedule
• Competitive pay and benefits, including medical, dental and vision plans
• 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
• 12 paid bank holidays + paid time off, including paid parental leave
• Volunteer opportunities to make a difference in the communities where you work and live
• Awards and recognition to celebrate you and your colleagues for living the bank's values

• Ability to develop and maintain knowledge of Treasury Management services.
• Provide online banking technical and product support for both business and retail customers.
• Answer inbound online banking and customer service calls.
• Works well under pressure with the ability to remain calm and courteous when handling complex calls and requests.
• Must be able to work with a team.
• Other duties as assigned.

* The wage listed is within the range associated with this position. Actual compensation will be based on qualifications and experience.