Dispatcher, Customer Service​/HelpDesk

Job Summary

We are seeking two onsite dispatchers to work in our Ogden office. The Dispatcher is responsible for coordinating and dispatching Service Technicians to customer locations, managing service calls, and ensuring efficient and effective delivery of automation services. This role requires excellent communication skills, the ability to multitask, and a customer‑oriented approach.

Compensation is $18-22 per hour, depending on experience.

• Coordinate and dispatch service technicians to customer locations based on service requests and urgency.
• Take customer calls, schedule appointments, and provide information about services, pricing, and scheduling.
• Ensure technicians have the necessary information and resources to complete their tasks.
• Maintain accurate records of service calls, appointments, and customer information.
• Optimize routes for technicians to maximize productivity and minimize travel time.
• Address and resolve customer complaints and issues in a timely and professional manner.
• Assist in preparing reports related to job status, daily activities, and dispatched calls.
• Work with the management team to forecast scheduling needs based on seasonal changes or customer demands.

• 1-2 years of prior experience in dispatching or customer service roles, preferably in the HVAC/building automation or construction industries.
• Strong organizational skills, ability to work under pressure, excellent communication and problem‑solving skills, basic computer skills.
• Familiarity with building automation controls systems and terminology is a plus.

• Ability to remain calm and composed, especially in emergency situations.
• Customer‑oriented approach with a focus on delivering high‑quality service.

• Competitive hourly pay
• Comprehensive benefits package
• PTO