Answering Service Responder

Answering Service Responder – Level I

Our office needs a reliable and talented Answering Service Responder. Your work as an operator will make a real difference as you provide assistance to various clients during emergency situations.

The ideal candidate will have demonstrated experience supporting activities related to emergency response and/or incident management. This position requires a professional demeanor and strong verbal and written communication skills. We are looking for a self-motivated, responsible, and confident individual with a commitment to integrity and the ability to prioritize multiple projects, meet deadlines, and work collaboratively with minimal supervision.

Position Details

• Reports to:
  
  After Hours Service Manager
• Location:
  
  Hybrid - Ogden, Utah
• Position Type:
  Regular, Full-Time
• FLSA Classification:
  Non-Exempt
• Pay:
  Hourly
• Compensation:
  Commensurate with Experience
• Shift: Must be available to work rotating shifts to include overnight

Essential Functions

• Answer incoming calls and emails in a timely, professional, and courteous manner
• Capable of answering calls regarding emergency fuel deliveries, appliance repairs, or safety issues, such as gas leaks.
• Represent clients serving as their emergency call center
• Dispatch emergency calls to client's on call personnel.
• Must be capable of gathering and transcribing information with speed and accuracy
• Receive incident and/or Emergency calls from 911 dispatch.
• Ability to remain calm, courteous, and confident when answering a distress call
• Other duties as assigned

Minimum Job Requirements

• High School Diploma or equivalent
• Intermediate level skill with Microsoft Office products specifically Microsoft Teams and Share Point
• Intermediate level computer literacy supporting a variety of software platforms
• Must be capable of typing 30+ WPM
• Punctual and dependable with the ability and willingness to work evenings, weekends, holidays, and on-demand (during emergencies)
• Adaptable and patient with the ability to remain calm and professional during times of heightened activity, uncertainty, ambiguity, rapid change, and fixed deadlines
• Ability to communicate clearly, succinctly, and in a manner that appeals to a wide audience
• Ability to triage complex situations and effectively transcribe information accurately
• Ability to remain patient to professionally support international callers where English is not their primary language
• Capable of following a procedure and executing tasks as outlined within a procedure
• Must have basic computer skills and proficient in the use of the Microsoft Office Suite

Preferred Job Requirements

• Previous experience in emergency response, incident management, and / or law enforcement or security
• 2-5 years in a prior incident/emergency dispatch role; preferably in emergency dispatch or hazardous notification center

Job Description Disclaimer

This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.

Commitment to Diversity

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Veteran/Disabled

With you when it counts.