Technology and Dispatch Representative

Responsibilities

• Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.
• Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards.
• Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.
• Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.
• This position requires a high level of customer service communication and care.
• Handle escalated situations with a sense of urgency, calmness, and professionalism.
• When applicable, agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document.
• Receive incoming client calls with a high level of professionalism and care.
• Problem-solve transportation concerns from parents, clients, and transportation partners.
• Effectively communicate via telephone, email, text message, and chat applications with a wide variety of customers, clients and employees.
• Successfully navigate multiple computer systems and applications simultaneously.
• Ability to cross‑train and assist in other departments or projects at your manager’s request, typically between call volume peaks.
• Detail and solution oriented while being part of a team environment.
• Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of management.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company‑owned vehicle, are considered safety‑sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug‑free workplace and will consider qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law.

Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is available upon request at https://(Use the "Apply for this Job" box below)..