Client Delivery Trainer

About Market Star :

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs.

We provide service and support to our communities through the Market Star Foundation .

Our exceptional team is the cornerstone of Market Star's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success .

The Client Delivery Trainer lead s the end-to-end design, delivery, and management of enablement training for Market Star clien t teams. This role serves as the training point of contact for the assigned client program ; ensu ring that training delivery mee ts world-cl ass stand ards and directl y supports busi ness growth. The ideal candidate will bring strong exp erience in sales , facilitation skills, and a deep under standing of the sales proc ess to foster a high-performing & development-focused training culture

Location:

SLC, UT - Hybrid

• Drive learner readiness and accountability throughout onboarding by monitoring engagement, coaching performance, reinforcing expectations, and ensuring a successful transition from training to the production floor.
• Execute the certification strategy from readiness through completion, including mock calls, knowledge validation, performance calibration, and go-live recommendations in partnership with Team Leads and QA.
• Build strong partnerships with Program Managers, Team Leads, QA, and client stakeholders to align training execution to business priorities, performance expectations, and evolving program needs.
• Lead the mentorship experience post-training by driving structured skill application, coaching opportunities, shadowing, and feedback loops that reinforce learning and accelerate confidence in role.
• Design, build, and continuously evolve impactful learning materials including facilitator guides, participant resources, knowledge checks, call frameworks, and scalable enablement assets that support learner success.
• Measure training impact through learner performance data, certification outcomes, business metrics, and stakeholder feedback to evaluate effectiveness and inform strategic improvements.
• Deliver ongoing enablement that addresses performance gaps, reinforces key behaviors, and supports continued skill growth based on business trends, floor insights, and client priorities.
• Identify learning opportunities through feedback, quality trends, and business performance data, then implement targeted improvements to strengthen training outcomes and increase effectiveness over time.
• Execute onboarding and enablement programs from kickoff through completion, ensuring learners, leaders, tools, and resources are prepared to deliver a high-quality training experience.
• Lead training initiatives through effective planning and stewardship of program resources, materials, and budget allocations to enhance learner experience and team engagement.
• Lead and deliver program-specific onboarding that equips new hires to ramp quickly and perform confidently.
• Facilitate training aligned to Market Star and client expectations across product knowledge, sales methodology, roleplay progression, and certification readiness.

• Proven experience in sales enab lement, sales t raining, or rela ted role s
• Knowledge of adult learning principles
• Experience in training facilitation and delivery
• Exc ellent communica tion & int er personal skills
• Stro ng project m anagement skills and a track record of m eeting deadlin es
• Demonstrated ability to coach, mentor, and develop learners
• Experience with content creation , sales pro cesses
• Prior experience in a client-embedded or program-specific training role
• Com mitment to staying current with industry trends & prioritiz ing profe ssional development

• Structured learning and career development programs
• Mental health program
• Generous Paid Ti