Field Service Engineer

Power the Future with us!

Solar Edge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in more than 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world‑class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

The Field Service Engineer is responsible for providing on‑site customer support for Solar Edge products installed in the field. The primary scope of the technical support is to provide response to the customer regarding the proper operation of Solar Edge products for the customer's application and intended use.

Location: Remote, Utah.

• Provide support in the troubleshooting and diagnosis of grid‑tie solar inverter issues encountered in the installation and start‑up products by using general knowledge, product schematics, data stored in the knowledgebase, and other sources of information available.
• Develop solutions to problems that range from simple product troubleshooting to complex integration and interface scenarios.
• Advise customers concerning equipment operation, maintenance, or programming.
• Provide pre‑sales information about Solar Edge’s products.
• Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
• Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
• Manage the monitoring database of customer installations. Perform analysis of large datasets to deduce procedure for resolution for complex problems.
• Ability to read and interpret schematics with a good understanding of high voltage, basics electronics, and measurement equipment.

• Maintain extensive and constant engagement with installers and end‑user customers with the goal to grow relationships, provide training and better the Solar Edge brand.
• Support Customer Service, Sales and Marketing in their activities to identify and develop business opportunities.
• Become expert in assigned regional area to understand market dynamics, biggest influencers, and local best practices.
• Answer inbound calls and e‑mails from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system.
• Travel to distributors, installers or end‑user customers to provide service or provide emergency repair service.
• Document all activity in Solar Edge CRM software and other database software platforms, including writing comprehensive internal and external facing reports detailing efforts, issues, and results.
• Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
• Ability to communicate distinctly and effectively in English using proper grammar to effectively answer all customer inquiries promptly and accurately.
• General understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them efficiently while on the phone with a caller.
• Demonstrated ability to promote teamwork and build enduring relationships.

• Preferred BSEE, BSME or equivalent (including practical experience with distributed solar installations). Minimum of an Associate’s degree Power Electronics, Renewable Electrical Systems, and electro‑technical field or other electrical concepts training.
• Strong knowledge of NEC and PV system regulatory codes for PV installations, including but not limited to the National Electrical Code, NEC 690, PV Power System installation, UL1741, IEE
  1547, for the interconnection of distributed resources with power systems, FERC
  661, etc. Exceptional listening and questioning skills.
• Basic understanding of IP network technology.
• Strong electrical and electronic…