Patient Registration Representative

Patient Registration/Access Representative

On‑Site – Intermountain McKay Dee Hospital, Ogden, UT

Schedule:

Wednesday through Friday 6:00 PM to 6:30 AM MST

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission‑driven team that blends advanced technology with real‑world service to create exceptional patient experiences.

• Provide exceptional customer service and assist patients and families with the check‑in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast‑paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast‑paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High‑school diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

• Experience in healthcare administration & patient access.
• Exposure to revenue cycle, insurance processes, and hospital operations.
• Opportunity for growth within R1.
• A team environment focused on innovation, collaboration, and patient experience.
• Meaningful work supporting patients during urgent and emotional moments.

• Make a real difference:
  Patients lean on you for support and reassurance. You’ll be more than a data collector – you’ll be a calm, helpful presence during stressful times.
• Learn healthcare from the ground up.
• Fast‑paced, never boring.
• Supportive team environment.

Base pay range: $16.00–$21.10 per hour, with additional above‑average compensation based on experience, location and skill level. Individual pay is determined by role, level, location, job‑related skills, experience and relevant education or training.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

The Company is also dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.

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California resident job applicants can learn more about their privacy rights California Consent.

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