Lead Massage Therapist

Position: Lead Massage Therapist- Full-Time
# Lead Massage Therapist
- Full-Time Wasatch Peaks Ranch
- Main
- Morgan, UT 84050## Overview Position Type Full Time Job Shift Any Education  Level Not Specified

Travel Percentage None Category Other ## Description

Summary:

The Lead Massage Therapist provides high-quality massage therapy and supports daily spa operations s position primarily performs treatments and serves as the designated operational lead when the Spa Supervisor is not on-site, ensuring consistent service standards, smooth daily operations, and an exceptional member and guest experience.## Qualifications

Job Duties:

* Performs massage therapy and other approved treatments as an active member of the Licensed Massage Therapist (LMT) team.
* Provides full-day on-site operational coverage during the Spa Supervisor’s regular days off and serves as the designated spa lead during those shifts.
* When the Spa Supervisor is on-site, primarily performs treatments with a flexible or on-call schedule based on bookings and spa demand.
* Manages daily spa operations during Supervisor coverage, including bookings, member and guest needs, treatment flow, staff coordination, and spa readiness.
* Opens and closes the spa when scheduled and ensures established opening and closing procedures are completed.
* Manages the spa booking system and communicates directly with members and guests regarding reservations, treatment preferences, special requests, and service needs.
* Directs day-to-day work of massage therapists and estheticians during coverage shifts, adjusts assignments and coverage as needed, and provides immediate coaching and feedback.
* Reinforces established treatment protocols, service standards, sanitation practices, and WPR policies and assists with staff training when requested by the Spa Supervisor.
* Ensures the spa remains clean, organized, appropriately stocked, and treatment-ready throughout the operating day.
* Monitors treatment supplies and linens during coverage shifts and addresses immediate shortages; routine inventory management and ordering remain with the Spa Supervisor.
* Addresses normal member and guest service concerns and escalates significant personnel, financial, or service issues to the Spa Supervisor or Director. Comps, refunds, discounts, or other financial adjustments require approval.
* Assists with member and guest arrival, departure, booking, and payment needs as required to support spa operations.
* Maintains confidentiality of member and guest information and ensures required treatment documentation is completed appropriately.
* Willingly supports other spa operational needs as required to maintain a smooth member and guest experience.
* Performs other duties as assigned.

Licenses and

Special Requirements :
* Current Utah Massage Therapist license required.
* Current CPR/AED certification required; certification may be provided by WPR if needed.
* Pass an annual comprehensive background check.

Physical Demands and Work Environment:
* Ability to perform massage therapy and approved spa treatments for extended periods of time.
* Ability to stand, walk, bend, reach, and move throughout the workday.
* Ability to lift and carry linens, supplies, and equipment weighing up to 25 pounds.
* Ability to perform repetitive hand, arm, and upper-body movements associated with massage therapy.
* Ability to perform the job safely and effectively in a treatment and spa environment.
* Remain calm, professional, and engaged while responding to changing operational and member needs.

Education and Experience:

* High school diploma, GED equivalent or higher required.
* Current Utah Massage Therapist license required.
* Minimum of three years of professional massage therapy experience.
* Previous luxury spa, resort, private club, or high-end hospitality experience preferred.
* Previous lead or supervisory experience preferred.

Position Expectations:
* Maintains neat and professional appearance and always observes personal cleanliness rules.
* Self-motivated.
* Member and guest-service oriented.
* Acts professionally.
* Displays a positive attitude toward all staff, members, and guests.
* Courteous towards others.
* Demonstrates a willingness to help others.
* Always acts ethically and maintains appropriate member and guest confidentiality.
* Works well in a team environment.
* Must be aware of and able to abide by safety and sanitation practices.
* Reliable and predictable attendance.
* Wears a clean and presentable uniform.
* Ability to exercise good judgment under pressure.
* Can prioritize…