Program Manager, Physician Informatics

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency.

If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

The Informatics Program Manager oversees the implementation and optimization of clinical informatics programs within the organization. They are responsible for coordinating project needs with various stakeholders, developing project plans, monitoring risks, tracking benefits realization, evaluating ROI and program outcomes. Additionally, they lead the development of system-wide informatics governance guidelines and collaborate with other departments for technology integration and informatics’ process improvement.

Reports to the Director of System Informatics.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree in business, computer science, healthcare administration, clinical or related discipline with an information technology focus required.

Licenses/Certifications: Project Management Professional (PMP), Program Management Professional (PgMP), Prosci Change Management or equivalent professional certification required.

Experience / Knowledge /

Skills:

• Five (5) years of experience in program management, leading projects of a complex nature required.

• Demonstrated experience in healthcare operations, clinical governance structures, process improvement methodologies, and patient flow optimization strongly preferred.

• Strong program and project management skills, including the ability to prioritize, coordinate, and execute multiple work streams across stakeholders.

• Advanced analytical skills with proficiency in data tracking, reporting and outcomes evaluation.

• Advanced knowledge of Microsoft Excel and PowerPoint, with experience using presentation and collaboration tools (e.g., SharePoint, Visio) to create reports, visuals, and professional level content.

• Effective oral and written communication skills.

• Strong presentation and interpersonal skills.

• Must be able to work autonomously with strong task management skills.

PRINCIPAL ACCOUNTABILITIES

• Oversees the implementation and optimization of clinical informatics programs.

• Develops project plans, timelines, and resources requirements for clinical informatics initiatives.

• Oversees and manages a portfolio of clinical informatics programs and projects, ensuring that all initiatives are strategically aligned with organizational goals and resources are allocated efficiently to achieve targeted outcomes.

• Effectively manages project needs with stakeholders, ensuring clear communication and timely delivery of project outputs.

• Monitors and manages risks associated with clinical informatics programs and takes measures to mitigate potential issues.

• Develops and maintains program documentation and reports to track progress and outcomes. Evaluates and identifies ROI and anticipated value of projects and programs.

• Serves as an effective liaison between multiple client groups and stakeholders across various levels of management.

• Creates compelling presentation and informational materials, utilizing relevant data, for use at various committees and meetings within the organization.

• Leads the development, implementation, and maintenance of system-wide informatics governance guidelines.

• Coordinates governance activities including preparation of agendas, project…