Hotel Front Desk Supervisor

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude.

If you have management skills and enjoy providing excellent customer service, apply today!

• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
• Gather financial information and generate occupancy reports for the general manager
• Hold responsibility for the front desk budget and order any necessary office supplies
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction

• Bookkeeping skills and experience with MS Office a plus
• Prior hospitality experience of 1 year is required for this position
• Must possess a high school diploma or equivalent certification (GED)
• Have superb communication skills, management skills, and multitasking skills
• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry

$17 hourly