Night Auditor

Night Auditor | Own the Night. Deliver the Experience.

At Western States Lodging & Management, we believe hospitality doesn’t stop when the sun goes down. As our Night Auditor
, you’ll play an important role in keeping the hotel running smoothly overnight while providing friendly, professional service to every guest who walks through our doors.

This position is a great fit for someone who is dependable, detail-oriented, comfortable working independently, and enjoys combining guest service with administrative and accounting responsibilities.

• Competitive Pay - hourly.
• The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%
• Hotel discounts at select Western States Lodging & Management properties

• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
• Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits

• Welcome and register late-arriving guests, assign rooms, and accommodate special requests whenever possible
• Check guests out efficiently and professionally
• Assist with reservations, pre-registration, and room assignments
• Respond to overnight guest questions, requests, concerns, and emergencies
• Serve as the Manager on Duty and assist with resolving guest concerns
• Audit group accounts to ensure postings align with applicable sales contracts
• Run night audit reports and complete required accounting documentation
• Follow established cash handling, credit, and check-cashing procedures
• Complete daily front desk and night audit checklists accurately
• Operate the hotel’s property management system and follow brand-specific front desk requirements
• Stay informed about current hotel promotions, services, and amenities
• Demonstrate Western States Lodging & Management hospitality and service standards

• High school diploma or equivalent preferred
• Previous customer service experience preferred
• Experience in a hotel, front desk, night audit, or similar role preferred
• Basic understanding of hotel operations and front desk procedures
• Strong attention to detail and accuracy when handling financial transactions
• Ability to provide professional, courteous service to guests and coworkers
• Basic computer skills with the ability to learn property management and reporting systems
• Ability to remain calm and professional when responding to guest concerns or unexpected situations
• Understanding of and commitment to excellent customer service
• Availability to work overnight shifts, including some weekends and holidays as needed

This position requires frequent walking and standing, as well as the ability to bend, stoop, sit, stand, and reach throughout the shift. Associates must be able to use proper body mechanics and occasionally lift items weighing up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

The hotel transitions smoothly from one business day to the next, financial records and night audit reports are accurate, guests receive responsive and welcoming service throughout the night, concerns are handled professionally, and the front desk is organized and prepared for the morning team. Your attention to detail, dependability, and commitment to hospitality help create a safe, efficient, and positive experience for guests and…