IT Systems Field Technician

About Us

Join us at Win Co Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, Win Co is the second largest Employee‑Owned company in the United States.

With more than 500 millionaire employee‑owners in our Employee Stock Ownership Plan (ESOP), our benefits—including top‑tier medical plans and tuition support—set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Provides on‑site and/or remote technology, CCTV and physical security support in an assigned area or locations. Installs and maintains in‑house technology equipment, PCs, thin clients, and in‑store systems. Configures, diagnoses, repairs and upgrades hardware and equipment to ensure its optimal performance. Consistently provides friendly, courteous customer service to internal and external customers. Performs other related work.

• Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer. Provide exceptional customer service with users by telephone, email, and in person.
• Work with end users to isolate, diagnose and repair technology‑related equipment.
• Install, configure, test, maintain and troubleshoot workstations, thin clients, network equipment, PCs, printers, telephone equipment, cash terminals, wireless devices, access‑control devices and physical security hardware.
• Understand data cabling, low‑voltage electrical, analog and IP‑based video cabling.
• Troubleshoot and diagnose data‑cabling issues as needed.
• Coordinate with third‑party support and equipment vendors.
• Set up and configure CCTV system, LP office, cash‑handling areas and physical security of new store locations and remodels.
• Create documentation for new processes and procedures.
• Maintain an inventory of spare parts for all equipment serviced.
• Participate in discussions with vendors and contractors to secure products and services.
• Identify and deliver service according to acceptable standards.
• Make recommendations to IT management on the purchase of tools and utilities.
• Provide training on CCTV equipment to store management and newly hired LPAs.
• Serve as project resource for IT projects and onsite technical contact for systems team.
• Perform other duties as assigned or needed.

• Associate’s degree in an IT‑related field or equivalent education, training and/or experience.

• General knowledge of operating systems, computers, networks and CCTV hardware and software.
• Strong analytical and problem‑solving abilities.
• Strong verbal, written and interpersonal communication skills.
• Manual dexterity to operate hand and power tools and other equipment.
• Efficiently prioritizing and executing tasks in a high‑pressure environment.
• Initiative and self‑direction.

• Consistently provide world‑class customer service to internal and external customers.
• Work effectively in a team‑oriented environment while still being able to work independently with little supervision.
• Work professionally in an office environment with all levels of the organization and technical abilities.
• Prioritize and work well with a ticket reporting system.
• Read, understand, and follow instructions from technical manuals and documentation.
• Provide strong customer service skills.
• Be available for 24/7 on‑call rotations to troubleshoot emergencies.