UX Project Operations Manager

About the Role

We’re looking for someone naturally curious, proactive, and comfortable working across many teams. You don’t need a decade of experience or a perfect title match — if you know how to bring structure to big ideas, keep people aligned, and help teams deliver great user experiences, we want to talk to you.

This role sits at the heart of UX, Product, and Engineering. You’ll help keep our teams running smoothly, guide multi-phase design initiatives, support UX product operations, and make sure everyone has what they need to build great software. If you thrive in environments where you can take ownership, build relationships, and grow your influence, this is a great fit.

• Work with UX leaders on projects that span multiple products and teams.
• Take a proactive and collaborative approach to help define requirements and outcomes.
• Bring clarity to complex programs, ensuring key tasks and milestones stay on track by organizing goals, timelines, and driving communication.
• Build strong partnerships with UX, Product, R&D and others.
• Spot cross‑team gaps and help close them before they become bigger issues.
• Manage timelines, plans, risks, and dependencies for UX and product initiatives.
• Help run meetings, checkpoints, reviews, and cross‑functional syncs.
• Help Product and UX teams refine planning, prioritization, and communication processes.
• Bring structure and calm to fast‑moving projects.

• Are organized, thoughtful, and good at bringing clarity to complex situations.
• Enjoy connecting people and ensuring everyone is aligned.
• Feel comfortable juggling multiple tasks and keeping things moving even when there are unknowns.
• Are curious about how UX, Product, and Engineering work together.
• Aren’t afraid to ask questions, raise risks, or improve a process if it’s not working.
• Have a mindset centered on collaboration, humility, and continuous improvement.

• 4+ years of experience in program/project management, product operations, or related roles in a software or tech company.
• Excellent interpersonal and communication skills, both written and verbal.
• Exceptionally well‑organized, with a demonstrated ability to manage multiple priorities simultaneously, plan and track timelines and deliverables, and develop effective monitoring systems to ensure project success.
• Strong collaborator and team player with the ability to work effectively in a matrixed organization.

• Exposure to UX processes or design teams.
• Understanding of software design and development processes in an Agile or scrum environment.
• Experience running meetings, taking action notes, or coordinating multiple work streams.
• Any project or program certification (PMP, CSM, etc.) is a bonus.

NiCE is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.