Senior ServiceNow Administrator - Secret clearance

Senior Service Now Administrator (Federal / Cleared)

Location: You MUST live within 90 minutes of one of the following DISA DHMC sites:
Oklahoma City, OK | Montgomery, AL | Ogden, UT | Mechanicsburg, PA | Fort Meade, MD

Work Type: Hybrid

Travel: Weekly local travel to assigned DISA site

Clearance: Active Secret Clearance (Required)

Salary Range: $110,000 - $150,000

Citizenship: U.S. Citizenship Required

We are seeking a Senior Service Now Administrator to support a federal customer operating within a secure, compliance‑driven environment. This role is responsible for platform administration, configuration, governance, and operational sustainment across a cleared infrastructure.

The ideal candidate brings deep Service Now platform expertise, experience supporting federal or DoD environments, and strong collaboration skills to engage technical and government stakeholders.

This is a long‑term program supporting mission‑critical systems.

• Administer and maintain Service Now across DEV, TEST, and PROD environments
• Perform instance upgrades, patching, and vulnerability remediation
• Manage users, groups, roles, and ACLs in alignment with federal security policies
• Monitor system performance, platform health, and availability
• Provide Tier 2/3 support for escalated issues
• Manage update sets and deployment processes

• Configure and maintain:
  • Business Rules
  • UI Policies
  • Client Scripts
  • Flow Designer workflows
  • Service Catalog items
  • Service Portal components
  • Support modules such as ITSM, ITOM, HRSD, Sec Ops, or CSM
  • Implement workflow automation to streamline operational processes

• Ensure platform alignment with:
  • NIST 800-53
  • RMF (Risk Management Framework)
  • FISMA
  • STIG implementation guidance
  • Support ATO documentation and security artifacts
  • Assist with POA&M tracking and remediation efforts
  • Coordinate with ISSO/ISSM and cybersecurity teams
  • Support audit readiness and compliance reviews

• Support REST and SOAP API integrations
• Assist with identity and access integrations (CAC/PIV authentication)
• Collaborate with integration teams to ensure secure data exchange

• Mentor junior administrators and developers
• Provide technical guidance to government stakeholders
• Support architects in platform roadmap planning
• Deliver technical briefings and status reporting

• 5-8+ years of Service Now administration experience
• Strong knowledge of:
  • ITSM processes
  • CMDB management
  • Service Catalog
  • Flow Designer
  • Experience performing platform upgrades and instance management
  • Experience managing update sets and release processes
  • Strong troubleshooting and root cause analysis skills
  • Experience supporting federal, DoD, or highly regulated environments
  • Excellent documentation and communication skills
  • Active Secret Clearance
  • U.S. Citizenship required

Our comprehensive benefits package for full‑time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long‑Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance.

An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.

PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.

EOE, including disability/veterans