Network Controller - MDA Security Clearance

Missile Defense Agency (MDA) NOC Technician III

Location:

Hill AFB, Ogden, UT

Certification:
Security+ CE

Potential for Telework:
No - 100% onsite

Job requires a current active Secret security clearance and a willingness to obtain and maintain a Top‑Secret security clearance.

• Create and update tickets utilizing Remedy.
• Monitor network events and element‑management failures in real‑time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis
  • Proactively analyze alarms.
  • Provide detailed analyses leading to the resolution of alarm conditions, including filtering and correlating fault information.
  • Identify the fault condition and its impacts.
  • Isolate root causes.
  • Coordinate correction of fault situations regardless of the fault in the infrastructure and notify necessary points of contact based on essential or heightened awareness networks, circuits, or location incidents.
• Incident Analysis (Fault Isolation)
  • Support the fault isolation process.
  • Diagnose and troubleshoot utilizing procedures to isolate where the fault occurs.
  • Identify failed network element(s) (systems, hardware, software, circuits, or facilities).
  • Testing, fault troubleshooting, fault localization, fault logging, and assignment; support all customers to provide global situational awareness.
• Fault Correction
  • Correct/replace faulty network elements and coordinate with other service providers as necessary.
  • Verify that service has been restored upon resolution of all customer‑initiated tickets.
• Network/Service Restoration
  • Restore networks and service to full operation.
  • Coordinate with other service providers as necessary to track service restoration and meet DISN SLA and customer‑negotiated SLAs.
  • Identify failures attributable to other sources.
  • Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
  • Reroute routine circuits within 24 hours of notification.
  • Document reroute in the configuration‑management database (CMDB).
  • Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. Provide 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods.
• Work directly with shift lead and O&M leadership for guidance.
• Incident Escalation
  • Fault escalation, customer coordination and communications, and ticket‑system updates and status reporting between Tier I and Tier II.
  • Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
• Evaluate and provide feedback for training, standard operating procedures, and tools.
• Assist in training Network controllers within O&M.
• Effectively communicate with the O&M team and the customer.
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
• Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

• Must have DoD‑8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, both transport and IP.
• Routing protocols.
• Connections using BGP and understanding of BGP attributes.
• Importance of Autonomous systems.
• Firewalls.
• Load balancers.
• Sonet or SDH protocols.
• Encryption devices.
• OSI model.
• UDP and TCP/IP.
• A1 trunk.
• A current active Secret security clearance and willingness to obtain and maintain a Top‑Secret clearance.
• High school education and 2‑4 years of experience.