Associate Manager; IT , Public Services

WAGE: $31.34 - $47.01
DEPARTMENT:
Library
PERSONNEL STATUS:
Full Time
BENEFITS:
Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness;
Parental Leave;
Maternity Leave

The Weber County Library seeks a dedicated, energetic individual who recognizes that the successful intersection of service and technology access is what the public library is all about. We are looking for the person who can apply their technology skills and knowledge in a public services context, helping to make a significant difference in people's lives. If you have excellent communication skills, enjoy working front-line customer service, and have an appreciation for the library and its role in a thriving community, apply today.

This position is on-site only and may be filled at any Weber County Library location.

As a member of the library's supervisory team, under the supervision of the branch manager, this employee provides daily front-line customer service at a public service desk, answering ready reference and readers' advisory questions, performing collection support tasks and circulation transactions, and directly guiding and instructing patrons and staff accessing library technology resources. This employee provides reliable and responsive help-desk level technology support to employees and patrons in the resolution of building technology/hardware/software questions and issues, and maintains meeting venue technology.

They perform scheduled updates to technology equipment, such as mobile lab devices and employee workstations; and learn/maintain Makerspace equipment and its operation.

• Work regularly at a public service desk, providing ready reference, referral, and readers' advisory services to patrons of all ages, in person, over the telephone, and online; complete core library work including collection support tasks and circulation transactions; participate in programs and events as presenter or support staff
• Arrange meeting venues to accommodate requests for seating, breakout spaces, and other amenities
• Provide technology setup, access, and support during community and Library events, ensuring all A/V equipment and systems function properly
• Instruct the public and library employees in operation and use of technology resources/software and equipment: public computers, online public access catalogs, scanner/fax, microfilm, automated checkout, software applications, personal devices, Makerspace equipment, and WIFI access
• Provide technology instruction, both one-on-one and during formal, small-group classes, adjusting level of instruction to meet skill/ability/knowledge of participants
• Create instructional materials and guides to assist patrons and staff in utilizing technology resources effectively
• Coordinate ongoing technology maintenance plans for hardware and software resources, including employee computers, material handling systems, laptops, and programming-related mobile devices
• Perform scheduled updates and upgrades to technology equipment to ensure optimal performance and security
• Provide front-line support for hardware and software resources, material handling systems, public computers, employee computers, laptops, A/V technologies, employee and public printing, self-checkouts, and scanner/fax devices
• Operate, maintain, and support creative computing and specialized technology-related programming and resources
• Provide one-on-one instruction for creative computing and specialized technology-related programming and resources
• Perform basic troubleshooting of technical problems, and log and resolve or refer problems using support ticket system
• Maintain an inventory of building equipment available for employee and public use such as mobile computer labs, A/V cables used in meeting rooms, laptops for building use, microphones, assistive listening devices, etc.
• Provide access to approved assistive technologies, where appropriate, to ensure that all users have equitable access to technology
• Preserve the safety, appearance, and condition of library facilities and property

* Any one position may not include all of the duties listed, nor do the listed examples include all duties which may be found in positions of this class. Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation.*

Coordinate training, supervise workflow responsibilities, and verify performance results to facilitate a competent workforce made up of support employees to achieve and deliver superior library service

• Education:
  
  Bachelor's degree from an accredited university in applied computer science, electrical engineering, or other technology-related field, or an equivalent combination of education and experience that provides the required knowledge and abilities for the position
• Experience:
  
  At least three years' progressively responsible experience…