ANR - Help Desk Analyst - MPSC

Alaska Northstar Resources is seeking a Help Desk Analyst to join our team for a position that is onsite at Hill AFB, UT. This position may be required to work additional hours as deemed necessary for adequate deliverable care of services.

• Provide support for Mission Planning (MP) Cloud Computing and elements utilizing Cloud Computing/Edge Servers and any/all digital data transfer assistance requested.
• Provide direct technical support for the Mission Planning Systems/Mission Planning Environment (MPE) evolution to/through Joint Mission Planning System (JMPS)/JMPS Open Mission Systems (JOMS) and Pro Planner sustainment (including deployment of services to multiple cloud environments [including Impact Level (IL) 5, IL6, Top Secret Special Access Program (TS/SAP)] and edge computing devices).
• Provide technical expertise and global support for users seeking Tier 1 & Tier 2 intervention for Mission Planning cloud connections/applications 24/7.
• Respond to issues for connected and disconnected Non-secure Internet Protocol Router Network (NIPRnet) & Secret Internet Protocol Router Network (SIPRnet) and TS/SAP systems (including isolated MP Networks/Resiliency with local cloud/edge server(s).
• Provide user systems authentication and fielded user identification support/resolutions.
• Support efforts to monitor system usage and identify and resolve issues.
• Provide sustainment support for systems and tools used to monitor the cloud environment and load balance (preventing system impingements/failures).
• Utilize established security protocols.
• Support and manage (as required) services/data in containers, connections, and integration with the cloud, and ensure cyber resiliency.
• Coordinate global system use/access (with evolution to cloud posture) for Mission Planning users, through integration, test, production, and fielding phases.
• Support disconnected/occasionally connected PCs, ensuring that system functionality is not degraded when disconnected.
• Document automated mechanisms for deployment, monitoring, management, and maintenance of cloud environments.
• Support efforts to diagnose and remediate technical problems.
• Contribute to redundancy planning/backup and disaster recovery planning.
• Interact with vendors and service providers to resolve system related problems and work with Development Team and Cloud vendors to implement deployment pipelines.
• Contribute to development discussions for JOMS/Pro Planner and ensure requirements are being met.
• Draft technical documentation such as installation guides and knowledge base articles.
• Build systems and verify technical documentation prior to fielding.

• Candidate must be US Citizen
• Candidate must have active DoD Secret Clearance at minimum.
• Candidate must live within a commutable distance to Hill AFB, UT.
• Candidate must have Level 2 Information Assurance Technician (IAT) certification (DoD 8140) (Sec+, etc.) at time of hire or be able to obtain within 6 months of hire date.
• Candidate must have CompTIA Cloud+ at time of hire or be able to obtain within 6 months of hire date.

• Information technology architectures to include cloud and devops.
• Using Cloud Service Providers (AWS, Azure, etc.) in Government context.
• JMPS experience, and ability to quickly gain JOMS experience, on each fielded MPE with the ability to provide advanced troubleshooting.
• Existing knowledge and experience/certifications to meet the FMS I&CO, product familiarization, and all Subject Matter Expertise requirements.
• Atlassian Suite (Jira, Confluence)

ANR is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. U.S. Citizenship is required for most positions.

For further information on our equal opportunity protections as part of the employment process: http://(Use the "Apply for this Job" box below)./

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The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.