Customer Service Representative

About Becklar Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.

Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.

At Becklar we are defined by our core values:
We Care, We're Fun, We're Innovative, We value Relationships, We give great Service, and We work as a team to extend trust. In short, We Care F.I.R.S.T.!. We are looking for a Recruiter that can help attract amazing talent by showing off our culture every day. We are a leader in the safety solutions and IoT space and we currently grow by over 200,000 accounts each year.

In order to maintain this lead, we need exceptionally motivated, capable and driven people like you. Great talent attracts great talent! In this role you will have the chance to offer candidates a fast-paced and collaborative environment where each of us gets to contribute to the company’s success and bring our best selves to work every day. You will work closely with hiring managers to understand new position requirements, creatively source new candidates, and manage the entire hiring process.

What you'll do:

Respond to any questions or concerns from the VAs and establish positive relationships

Answer any questions or concerns from end users while providing excellent customer service

Work as a member of the team to achieve our standard of quality of work and goals

Maintain attention to detail while working through job duties

Use critical thinking as new situations and problems arise

Maintain professionalism, security, and integrity to ourselves, co-workers, and customers

Responsibilities / Duties / Tasks:

Process orders from the VAs in a timely manner while maintaining accuracy

Communicate with VAs about orders

Create sales orders in Netsuite Activate device through Orion Ensure all orders are processed for the day Create and send invoices after orders have been processed

Send invoices within 24 hrs Assist end users in setting up their accounts, activating, and testing their devices

Process returns, replacements, and accessories that are needed by end users

Cross train in shipping and RMA testing

When needed help ship out devices

Account for inventory

Test returned devices for defects

Adapt to new processes and technology

Assist with projects as required

Work with other departments to maintain efficiency and find resolutions to larger technical issues

Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

What you'll need:

Maintain a consistent and predictable schedule

Proficiency with Microsoft Office/Google Products Customer Service experience preferred

Strong communication skills

Strong interpersonal skills with the ability to work cohesively within a team environment

Self-manage with moderate supervision

Team player with can-do attitude

Results-oriented, creative-problem solver;
Able to meet deadlines

Attention to detail, focus, follow-up and follow-through; methodical time management

What you'll get Tuition Reimbursement after 6 months

Flexible work schedule

Hybrid work
18.00 an hour Matching 401k What’s in it for you?

At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust,…