SATCOM IP Network Support Analyst

SATCOM IP Network Support Analyst

This position is located at Hill Air Force Base, Utah (Onsite). The role involves working in a 24/7 operational environment to support network and satellite communications systems.

Key Responsibilities

• Create and update tickets using designated ticketing applications to aid in customer problem tracking and resolution.
• Monitor network events and element management failures in real-time on a 24x7x365 basis.
• Perform IP network support, including the configuration of routers, switches, firewalls, and voice equipment.
• Perform IP satellite modem support, including configuration and issuance of option/boot/RSP files.
• Remotely access and de-access customers into the IP/SATCOM networks.
• Work with gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
• Verify equipment is operating in the baseline configuration.
• Remotely provide global equipment configurations utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).

Required Qualifications

Education:

High school diploma or equivalent.

Experience:

2-4 years of relevant experience. Experience with iDirect/Linkway/EBEM or equivalent FM-TDMA hubs is important. A background in SATCOM is prioritized.

Technical Skills &

Certifications:

• Must possess a DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE) at the start date.
• Moderate understanding of Satellite Communications (SATCOM) architecture and signal flow.
• Moderate understanding and experience with the operation and configuration of MILSATCOM encryption devices.
• Moderate experience with utilizing SAA/GAAs as source documentation for network configuration.

Work Environment

This position requires the ability to work in a 24/7 operations environment. The team operates on rotating shifts, which may include days (7 a.m.

- 3 p.m.), mids (3 p.m.

- 11 p.m.), and swings (11 p.m.

- 7 a.m.). An initial training period of 3-4 months will be conducted on a Monday-Friday day shift schedule.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at a or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.