L2 Field Technician

Come join a knowledgeable, high-achieving, fun and diverse team!

At Right Click, we want our employees to love where they work, feel supported in their daily lives, andmaintaina healthy work-life balance.

Who We Are:

Right Click is a highly customer-focused provider of informationtechnologyhardware, services, and support. We serve businesses across Southern California and the US.

What We Are Looking For:

We are looking for an experienced IT Field Technician to serve as a higher-level point of contact for our clients. The ideal candidate for this role will have Mid-level technical knowledge and skills and will prioritize operational excellence and ensure client satisfaction. Job functions include server virtualization with Hyper-V, Cloud deployments with AWS and Azure, O365 migrations, network assessments, fielding escalations, andsystemsandenduser support for Windows, VoIP, Microsoft O365.

Primary Objectives & Responsibilities:

Hands on experience supporting RMM, PSA,documentation, security, backup, password vault, and endpoint protection tools in amulti-clientMSP environment, with strong adherence to SOPs,change control, security best practices, andaccuratedocumentation.

Strong understanding of identity,endpoint,email, and network security, including phishing response, account compromise investigation, EDR platforms, SaaS security alerts, first response incidentactions, and proper escalation.

Advanced troubleshooting of level 2 and 3 tickets, with ownership of problem tickets, root cause analysis, and proactiveidentification of issues before client impact.

Intermediate to advanced networking knowledge including TCP IP, VLANs, routing, firewalls, VPNs, packet captures, logs, and monitoring tools, with hands on experience configuring and troubleshooting switches, firewalls, wireless networks, and site to site and client VPNs across

Cisco, Meraki, Fortinet, Ubiquiti, and Aruba environments.

Strong Microsoft 365 support experience inmulti-tenantenvironments, including Entra , group, license, MFA, and Conditional Access management, Exchange Online, SharePoint, One Drive, Teams, audit logs, phishing response, and secure troubleshooting of access,email, collaboration, and device issues.

Strong Windowsendpoint and server support, including Windows 10 and 11, Windows Server, Active Directory user and group management, account lifecycle management, Group Policy troubleshooting, AD integrated DNS and DHCP, hybrididentityconcepts, and authentication and permission issue resolution.

Working knowledge of VMware vSphere and Microsoft Hyper V virtualization platforms.

Hands on experience following formal change management processes in amulti clientMSP environment, including risk assessment, approval workflows, implementation planning, rollback procedures, andaccuratechange documentation tomaintainservice stability and security.

Foundational VoIP and unified communications knowledge including SIP, call flow, QoS, network impact on voice quality, and support for Teams, Zoom, Ring Central, and similar platforms.

Experience and/or Abilities

Required:

Minimum 3 years of solid technical experience.

Minimum 2yearsin MSP environment.

Microsoft technical certifications or related are strongly preferred.

Experience with Windows Servers, Windows 10, Microsoft Azure, AWS, SQL, Active Directory, Microsoft System Administration.

VoIP administration/maintenance.

Basic understanding of networking principles.

Superior troubleshooting skills area must.

Strong client service orientation and passion for achieving or exceeding expectations.

Required Soft Skills/Abilities:

Positive attitude. Proactive. Follows and promotes Right Click standards.

Action oriented. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; seizes more opportunities than others.

Composed. Cool under pressure;is not knocked off balance by the unexpected; is a settling influence in a crisis.

Problem solver. Uses rigorous logic and methods to solve difficult problems with effective solutions; is excellent at honest analysis; looks beyond the obvious anddoesn'tstop at the first answers.

Customer focused.

Isdedicated to meeting the expectations and requirements of customers; acts with customers in mind;establishes and maintains effective relationships with customers and gains their trust and respect.

Comfortable with ambiguity. Can effectively cope with change; can shift gears comfortably.

Additional Requirements:

Good driving record.

Background check and drug screening.

Ability to lift 50 pounds.

Benefits & Compensation:

• Annual Salarybetweenat
  55,00and 65000; based on experience
• Medical and Dental benefits
• Retirement Plan
• Vacation and Paid Sick Leave
• Life and Long-term disability insurance
• Tuition Reimbursement Program
• Company Lunches
• Company Parties
• Wellness Program

We look forward to meeting you! Good luck with your search!

At Right Click, we foster a respectful, professional workplace where all applicants and teammates are treated fairly and evaluated based on skills,…