Restaurant General Manager

Overview

Potbelly Sandwich Shops offers a work environment focused on good vibes and delicious craveable food. The company started in 1977 and operates more than 400 shops across the United States. Sound Sandwich offers comprehensive medical, dental, and vision benefits along with group life insurance for eligible salaried and hourly employees.

Job Title: General Manager

Department/Function: Operations

Location: Field, in Shop

Reports to: District Manager

Details: Full-Time, Exempt

Travel Requirements: Rarely

The GM is the leader of the Potbelly shop. They bring positive energy to build and inspire teams and to make Potbelly a fun place for customers. They should be able to see the “Big Picture” of running the business, coach and develop people, execute outstanding product quality and customer service, and build sales while controlling costs for each shift. They should be able to multi-task and follow Potbelly standard operating policies and procedures with essential areas of focus including (but are not limited to):

• Select and hire great employees who represent Potbelly Values.
• Train and develop all employees to the next level.
• Assess staff abilities; create and implement effective development plans.
• Create and enforce a plan to reduce turnover.
• Delegate tasks to team and provide follow-up; hold team accountable.
• Build relationships among team members; provide effective and open communication on goals during team meetings; recognize positive contributions.
• Provide timely and thorough performance appraisals based on defined goals and objectives for the shop.
• Educate team on and enforce personnel policies, labor laws, and safety procedures.
• Administer in-shop employee benefits and payroll procedures.

• Delight customers with Great Food and Good Vibes.
• Effectively handle customer complaints/issues.
• Measure customer satisfaction and execute plans to improve satisfaction and loyalty.
• Maintain a clean and inviting shop; ensure cleanliness, maintenance and security standards are met.
• Ensure product quality, safety and sanitation standards are met.
• Provide fast, friendly and accurate service.
• Continuously improve customer feedback program scores.

• Increase comp sales and deliver budgeted sales each period.
• Create marketing plan; lead local shop marketing to increase sales. GM ideally lives in the neighborhood and participates in community activities.
• Create shop plans to continuously improve the business.

• Control cost of goods, variances and inventories within the shop.
• Staff and schedule to control labor costs.
• Ensure proper cash handling and deposit procedures.
• Ensure appropriate inventory and ordering systems are in place.
• Must have financial literacy; ability to understand and learn from financial reports.
• Ability to increase flow-through.

• Must have the ability/stamina to work a minimum of 45 hours per week.
• Ability to stand/walk for 9-10 hours per day.
• Must be able to exert well-paced and frequent mobility for periods of up to five hours.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, manipulate and key in data.
• Must be able to work indoors (95%) and outdoors (5%), in warm and cool environments.
• Must be able to tolerate higher levels of noise from music, customers and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

• Knows, lives and can teach Potbelly Values; adopts values as personal values.
• Excellent communication skills, including active listening and asking great questions.
• Proven record of leading teams to success; strong work ethic and active learner.
• Takes initiative to solve problems and to get things done correctly and on time.
• Ability to grow other leaders; humility and self-confidence.
• Knows how to grow sales and business profitably.
• Minimum of at least 2 years of General Manager experience in restaurant or retail with P&L responsibility; restaurant industry preferred.
• High School diploma;
  Bachelor’s degree preferred.
• Strong business acumen; ability…