Assistant Branch Manager

About The Role

Come join the Morgan Branch team! We are seeking an Assistant Branch Manager to be responsible for the overall performance and operations of the Morgan branch.

The Assistant Branch Manager oversees branch Tellers, manages daily branch operations, creates Teller schedules, manages Teller time off requests and timecards, supports growth of Key Performance Indicators, and assumes the duties of the Branch Manager in their absence. The Assistant Branch Manager will be proficient in branch operations, audit requirements, opening various new accounts, loans, and educating customers of products to gain their banking relationship, under the direction of the Branch Manager.

• Directly supervises branch operations staff, and keeps the Branch Manager informed of branch activities, progress toward established objectives and of any significant problems. Requests assistance when necessary.
• Fills in and performs duties in branch positions as needed.
• Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks.
• Must be able to perform a wide variety of teller transactions; including but not limited to cashing checks, processing withdrawals and deposits, loan / credit card payments, change orders, and issuance of checks
• Conduct non-transactional requests within assigned parameters, such as customer inquiries, maintenance, Net-Teller, debit card requests, order checks, commercial credit card applications, notaries, opening / closing accounts, maintain Safe Deposit Boxes, completing consumer loan applications and follow up through funding.
• Have a solid understanding of bank products and services, and be able to accurately present bank products and services to current or potential customers
• Balance accurately and maintain cash limits of cash drawer daily
• Responsible for complying with all applicable banking laws, regulations, company policies, procedures, management directives, security, and operational procedures
• Responsible for keeping all customer, employee, and bank information private and confidential
• Responsible for being vigilant and watching for fraud that could adversely affect the bank and bank customers.
• Responsible for adherence to Bank Security Policy, and for reporting security risks to management

• Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks of direct reports
• Tracks individual progress and conducts performance appraisals, formulating and implementing corrective actions as needed. Recommends promotions and training opportunities for employees as appropriate.
• Schedules and holds weekly or bi-weekly one-on-ones with each direct report
• Interviews, hires, and develops employees through consistent coaching, mentoring, cross-training, and managing direct reports through performance management, training, evaluations, promotions, and terminations when applicable. Supports with updating and maintaining Job Description s for direct reports
• Comply with regulatory requirements, policy, and procedures through adherence and timely completion of assigned trainings and satisfactory audit results, in addition to oversight of timely training completion from all direct reports. Conducts and / or coordinates required compliance and security trainings for direct reports as required by policy.
• Ensures adequate supplies, forms, and equipment are available for direct reports, as well as instituting prudent safety measures as appropriate. Ensures proper maintenance and general housekeeping of the work areas, building, grounds, desks, and equipment is carried out.

• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
• Represent FCBU in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, punctuality, flexibility, and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
• Responsible for timely completion of all required compliance and security training implemented by GBCI and FCBU.
• Must comply with applicable laws and regulations, including but not limited to: the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Adhere and support the FCBU Values & Purpose
• Keeps management appropriately informed of area activities and of any significant problems
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect towards external customers as well as internal customers (all organization personnel).
• Professionally answer phones within a timely manner, greeting all customers, learning their names, discussing reasonable solutions by having a solid understanding of bank products and services, demonstrating leadership to resolve customer issues and provide relevant assistance while being courteous and respectful.
• Attends and participates in weekly or bi-weekly…