Shop Operations Manager

Folsom Industrial is a leading provider of rotating equipment repair, field service, and industrial process solutions serving customers throughout the Western United States. Based in Ogden, Utah, Folsom has built a strong reputation for delivering exceptional service, technical expertise, and reliable solutions that help customers maximize equipment performance, reduce downtime, and improve operational efficiency. The company provides comprehensive repair, maintenance, and field service support for pumps, motors, heat exchangers, and other critical industrial equipment, complemented by in‑house machining, fabrication, reverse engineering, dynamic balancing, and engineering capabilities.

As part of the Hevvy/Toyo Pumps family of companies, Folsom Industrial partners with leading manufacturers and distributes a broad range of industrial products and equipment while providing expert repair and service solutions. With decades of combined industry experience, Folsom's team works closely with customers to understand not only equipment failures, but also the operating conditions and root causes behind them, delivering solutions that improve reliability and create long‑term value.

The company serves a diverse range of industries including mining, power generation, municipal infrastructure, wastewater treatment, manufacturing, petrochemical, and other heavy industrial sectors.

The successful candidate will provide leadership and direction to the shop team while building the systems, processes, and culture required to support continued growth. This individual will be responsible for developing and implementing operational procedures, quality standards, performance metrics, and training programs that drive accountability, consistency, and operational excellence.

They will establish clear expectations, coach and develop employees, and create career development pathways that strengthen the technical capabilities of the team.

As the operational leader of the service and repair shop, this position will work closely with planning, purchasing, and customer‑facing teams to ensure projects are completed safely, efficiently, on time, and to the highest quality standards.

Success in this role will be measured not only by operational performance, but by the ability to develop people, improve reliability, increase shop productivity, reduce rework, and build a high‑performing team capable of supporting the company's long‑term growth objectives.

The ideal candidate will have a demonstrated track record of leading industrial service, repair, maintenance, or manufacturing teams while implementing measurable improvements in quality, efficiency, and employee development. Experience establishing key performance indicators (KPIs), quality management processes, workforce training programs, and continuous improvement initiatives is essential.

While leadership and process improvement capabilities are critical, this role also requires a strong technical understanding of mechanical systems. The successful candidate will possess a Millwright, Industrial Mechanic, Mechanical Engineering, or similar technical background, allowing them to effectively support the team, provide technical guidance, evaluate repair approaches, and identify opportunities to improve repair quality and execution.

This is not a hands‑on repair role; however, a strong mechanical foundation is necessary to effectively lead the operation and shop team.

• Lead the day‑to‑day operations of the repair and service shop.
• Ensure repair, rebuild, and service projects are executed safely, efficiently, and according to customer requirements.
• Establish priorities, allocate resources, and monitor workload to ensure commitments are met.
• Maintain visibility within the shop and provide hands‑on operational leadership to technicians and support personnel.
• Drive accountability and performance across the service team.
• Lead, mentor, and develop technicians, trades personnel, and support staff.
• Establish training plans, competency development programs, and career progression pathways.
• Conduct regular performance discussions and…