AVP Banking Manager

Thanks for your interest in applying to the Bank of Utah. My name is Melissa Bernson, and I work as VP Regional Retail Banking Manager. As an introduction to our company, the Bank of Utah was founded in 1952, and is one of Utah’s largest privately owned community banks. We were named Nasdaq’s Best Bank in Utah for 2025 and a Top 100 Fastest Growing Company.

We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.

The AVP
Banking Manager is the branch’s deposit and service expert, responsible for managing the deposit portfolio, leading the service team, and supporting the Branch Manager in driving overall branch growth. This role brings deposit and operational expertise, working to capture deposits from lending activity and strengthen existing client relationships through proactive, service-oriented engagement. By combining product knowledge, relationship management, and leadership, the Banking Manager helps position the branch to grow deposits, deliver an exceptional client experience, and contribute meaningfully to overall success.

• Requires High School Diploma or equivalent, College Degree preferred
• 5+ years banking experience
• 5+ years management experience
• Basic computer and Microsoft Office Suite skills.
• Good risk-based decision-making skills and the ability to follow complex policies and procedures.

• Lead the growth and management of the branch’s deposit portfolio, with a focus on core deposits, operating accounts, and relationship-driven opportunities
• Serve as the subject matter expert on deposit products, services, and account structures for both clients and internal team members
• Partner with the Branch Manager to ensure loan activity results in full-service banking relationships
• Deepen existing relationships through proactive outreach, thoughtful client conversations, and service reviews aimed at uncovering unmet needs
• Contribute to key branch objectives, including deposit growth, loan growth, profitability, and market share

• Oversee day-to-day deposit operations to ensure accuracy, compliance, and high service standards in account opening, maintenance, and problem resolution
• Manage the onboarding process for new consumer and business accounts, delivering a seamless and professional experience
• Serve as the escalation point for complex service issues, particularly those involving high-value or commercial relationships
• Maintain current knowledge of deposit regulations, policies, and internal procedures.

• Directly supervise and support the Banking Associates.
• Train and coach staff to strengthen product knowledge, service delivery, and client engagement skills
• Promote cross-training, accountability, and operational readiness to ensure full team coverage and performance
• Foster a collaborative, client-focused culture grounded in professionalism, responsiveness, and service excellence

• Collaborate with the Branch Manager on budget planning, goal setting, and execution of growth strategies.
• Collaborate with Treasury Management, Online Banking, Wealth Management, and SBA Lending teams to deliver full-service solutions.
• Contribute to the branch’s role as a growth engine by supporting joint business development efforts and relationship expansion strategies.
• Support branch-level initiatives aimed at elevating the client experience, improving profitability, and reinforcing the bank’s market presence

• Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to internal and external customers. Courteous and professional customer service attitude
• Understands and adheres to Bank policies and procedures
• Exhibits professional workplace appearance and conduct
• Keeps Bank, customer, and employee information…