Business Licensing Supervisor - Building Services Division

BUSINESS LICENSING SUPERVISOR

Department: Community and Economic Development

Division: Building Services

Pay Grade: GRADE 150: $68,668.72 - $99,569.65 Annual Salary ($33.01 - $47.87 Hourly Rate)

FLSA Status: Non-Exempt, Merit, Full-Time, & Eligible for Benefits

Supervises, plans, organizes, and coordinates the daily operations of Business Licensing within the Building Services Division. Oversee the processing, issuance, renewal, suspension, revocation, and administration of business licenses while ensuring compliance with applicable federal, state, and local laws, ordinances, and policies.

Administers the City's Good Landlord Program and business license appeals process; provides leadership and development for Business Licensing staff; participates in division budget management and purchasing activities; promotes teamwork, operational excellence, customer service, and continuous process improvement. Receives general direction from the Building Services Director and exercises direct supervision over assigned staff.

• Plan, organize, prioritize, assign, supervise, and evaluate the work of Business Licensing staff.
• Establish performance expectations, monitor productivity, and conduct employee performance evaluations.
• Provide coaching, mentoring, training, and professional development opportunities for assigned staff.
• Participate in employee recruitment, selection, discipline, and corrective action processes.
• Develop and implement division goals, objectives, policies, procedures, and performance standards.
• Promote a culture of teamwork, accountability, customer service, and continuous improvement.

• Oversee the processing, issuance, renewal, amendment, transfer, suspension, revocation, and closure of all business licenses.
• Ensure business license applications comply with City ordinances, state statutes, and departmental policies.
• Interpret business licensing regulations and provide guidance to staff, applicants, business owners, and the public.
• Coordinate review of applications with Planning, Building, Fire, Engineering, Police, Finance, Legal, and other City departments.
• Ensure statutory and departmental processing deadlines are consistently met.
• Oversee the annual business license renewal process.
• Review and authorize complex licensing decisions and exceptions within delegated authority.

• Administer and coordinate all aspects of the City's Good Landlord Program.
• Coordinate inspections, compliance activities, reporting requirements, and program communications.
• Maintain program records and prepare reports for management and elected officials as required.
• Coordinate with Community Risk Reduction, Police, and other departments regarding program compliance.

• Coordinate and administer the business license appeals process.
• Schedule hearings, prepare documentation, coordinate notifications, and attend appeal hearings.
• Ensure compliance with applicable legal requirements and City procedures.
• Respond to complex customer complaints and regulatory inquiries.

• Assist in developing, administering, and monitoring the Business Licensing operating budget.
• Monitor expenditures and recommend budget adjustments.
• Administer a Purchasing Card (P-Card) in accordance with City purchasing policies.
• Purchase approved supplies, equipment, and services necessary for Business Licensing operations.
• Monitor vendor contracts and service agreements assigned to Business Licensing.
• Ensure compliance with City financial policies and purchasing procedures.

• Maintain the integrity of the City's business licensing database and electronic records.
• Coordinate with Information Technology staff regarding system enhancements, testing, updates, and issue resolution.
• Ensure records are maintained in accordance with GRAMA and approved records retention schedules.
• Identify opportunities to improve technology and business processes.

• Provide exceptional customer service to residents, businesses, contractors, and other stakeholders.
• Respond to complex customer concerns and resolve issues in a professional and timely manner.
• Represent Business Licensing at meetings, hearings, and community events.
• Prepare correspondence, reports, presentations, and other written materials.

• Prepare monthly, quarterly, annual, and other operational and statistical…